Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Calls to the 1300 and local phone numbers are currently not working. Reconfiguration of phone lines is underway to restore services.
ETR: 13:00 approx.
Hydrogen is currently experiencing availability issues. The root cause has been identified and is being addressed.
The fault has been traced to an issue in hardware which also provides services to Lithium and Helium. At this point no issues exist with these servers however a some periods of down time may occur.
Update 10:45am
A hardware failure within part of our cluster has been confirmed as the cause. Rebooting of infrastructure has commenced, currently 3 cPanel servers are offline:
An ETR is still not known. More information will be provided as it comes to hand.
Update 11:40am
Emergency hardware maintenance is still ongoing. The 3 effected servers are still offline. As yet no ETR is known.
Update 12:05pm
Lithium is back online. Work is continuing to bring Hydrogen and Helium back. ETR 1 hour.
Update 12:25pm
All servers are now running and accepting connections. Hydrogen is experiencing a large volume of traffic which may cause intermittent load issues over the next 30 minutes or so. Staff are monitoring the processes on this server closely to ensure the server stays operational.