Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

2 Incidents
  • Vision Broadband

    Last updated 2025-06-20 21:03:21

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

Fixed

7 hours ago —

Cleared whilst creating case Restored at 7:05pm

8 hours ago —

Cleared whilst creating case Restored at 7:05pm

Fixed

12 hours ago —

Technician has fixed the fault. Services are back online since 14:25 AEST.

Investigating

12 hours ago —

Technician has fixed the fault. Services are back online since 14:25 AEST.

Investigating

12 hours ago —

Tech dispatched. ETA is 12:15 AEST.

15 hours ago —

A VDSL2 site in Kambah, ACT went offline at 10:51 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 12:15 AEST.

1 day ago —

Vision Networks will be doing FTTN node RCD testing for the following DSLAM nodes and Suburbs. All nodes below will have an outage of approximately 30 minutes during the dates mentioned in the suburbs Below.

If you experience any challenges beyond 30 minutes please turn off your Vision Networks NTU and your Router and wait 15 minutes, if that does not work please call us for more information on 1300 790 337

Thursday 26/06/2025 8am - 4pm: RED HILL AD1-KI-23-00 AD1-KI-23-02 AD1-KI-23-03 AD1-KI-23-04 AD1-KI-23-05 AD1-KI-23-06 AD1-KI-23-07 AD1-KI-24-00 AD1-KI-24-02 AD1-KI-24-03 AD1-KI-24-04 AD1-KI-24-05 AD1-KI-24-06 AD1-KI-24-07

Friday 27/06/2025 8am - 4pm: RED HILL AD1-KI-25-02 AD1-KI-25-04 AD1-KI-25-05 AD1-KI-25-06 AD1-KI-25-07 AD1-KI-25-07 AD1-KI-26-02 AD1-KI-26-04 AD1-KI-26-05 AD1-KI-26-06 AD1-KI-27-05 AD1-KI-27-06

Fixed

1 day ago —

Mains restored - alarms cleared 11:01PM

Investigating

1 day ago —

Mains restored - alarms cleared 11:01PM

1 day ago —

Some customers in Philip, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider unplanned outage. ETR 2:45 AM AEST 26/6

Fixed

1 day ago —

A VDSL2 site in Griffith, ACT went offline at 16:35 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

1 day ago —

A VDSL2 site in Griffith, ACT went offline at 16:35 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

2 days ago —

TPG technician has been engaged to attend and investigate tomorrow early morning. No ETR.

Investigating

2 days ago —

TPG technician has been engaged to attend and investigate tomorrow early morning. No ETR.

Investigating

2 days ago —

A VDSL2 site in Duffy, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

2 days ago —

A VDSL2 site in Duffy, ACT went offline at 19:48 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

2 days ago —

An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 23:00 AEST.

Investigating

2 days ago —

An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 23:00 AEST.

2 days ago —

An energy provider outage has impacted VDSL2 services in Oconnor, ACT. Estimated restoration time is currently 23:00 AEST.

Fixed

3 days ago —

A VDSL2 site in City, ACT went offline at 00:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 04:00 AEST.

4 days ago —

A VDSL2 site in City, ACT went offline at 00:05 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 04:00 AEST.

Fixed

4 days ago —

TPG technician has restored services at 13:57 AEST.

Investigating

4 days ago —

TPG technician has restored services at 13:57 AEST.

4 days ago —

A VDSL2 site in Kambah, ACT went offline at 12:26 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

5 days ago —

An energy provider outage has impacted VDSL services in Bruce  in between 10:01 AEST and 10:23 AEST . Services back online.

5 days ago —

An energy provider outage has impacted VDSL services in Bruce in between 10:01 AEST and 10:23 AEST . Services back online.