Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

  • ACT | Farrer | VDSL2 | Energy Provider's Outage

    Last updated 2025-03-10 16:53:36

    Operational

    VDSL2 services affected in Farrer due to energy provider. Estimated restoration time is currently 16:01 AEDT.

  • Vision Broadband

    Last updated 2025-03-10 16:53:50

    Operational

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
    View Details
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

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Outage in Kambah 25/03/2025 09:58 AEDT

16 hours ago —
Fixed

Fixed

10 hours ago —

Field technicians attended and resolved the fault, Services restored at 14:47 AEDT

Reported

12 hours ago —

Field technician is heading on site to investigate. ETA: 14:55 AEDT

16 hours ago —

A VDSL2 site in Kambah, ACT went offline at 09:58 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA: 12:30 AEDT

A VDSL2 site in Latham ACT went offline at 02:50 AEDT 25/03/25 impacting some services in the area.

23 hours ago —
Fixed
23 hours ago —

A VDSL2 site in Latham ACT went offline at 02:50 AEDT 25/03/25 impacting some services in the area. This has been escalated to our technicians to attend and investigate. ETR is approx. 09:00 AEDT.

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