Infinite Networks Status

All systems are operational.

Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

  • Vision Broadband

    Last updated 2025-06-05 11:26:15

    Operational

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

Fixed

45 minutes ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 19:10 AEST.

Investigating

47 minutes ago —

Energy provider unplanned outage. No ETR.

Investigating

47 minutes ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 19:10 AEST.

2 hours ago —

TX NOC investigating. No ETR

Fixed

1 minute ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 19:50 AEST.

Investigating

3 minutes ago —

Energy provider outage. ETR: 20:05 AEST

Investigating

3 minutes ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 19:50 AEST.

3 hours ago —

A VDSL2 site in Campbell, ACT went offline at 16:38 AEST impacting some services in the area due to an unplanned energy provider outage. ETR: 20:05 AEST

Fixed

1 day ago —

An energy provider outage has impacted HFC services in Mount Pleasant, VIC. Estimated restoration time is currently 15:00 AEST.

1 day ago —

An energy provider outage has impacted HFC services in Mount Pleasant, VIC. Estimated restoration time is currently 15:00 AEST.

Fixed

2 days ago —

Energy provider maintenance resolved restoring networking equipment connectivity and services at 14:30 AEST.

Investigating

2 days ago —

Networking equipment has been impacted by energy provider maintenance ETR 16:00 AEST.

Fixed

2 days ago —

Networking equipment has been impacted by energy provider maintenance ETR 16:00 AEST.

2 days ago —

Some customers in the Dickson area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider maintenance ETR 16:00 AEST.

2 days ago —

Some customers in the Lyneham area of the ACT maybe disconnected from there VDSL2 services. Fibre optic networking cables have been damaged in the area. The majority of damage has been restored however working time constraints have caused fibre technicians to cease working. Technicians will be back on site to complete repairs at approximately 13:00 AEST, we are unable to provide an ETR for full services restoration at this time.

3 days ago —

6:54 AM - 16 VDSL2/G.fast nodes remain offline. Fibre crews are on stand down after working for 24hrs. They will continue splicing around lunch time.

Affected Dslams: ad1-ai-50-00, ad2-ai-50-00, ad1-ai-50-02, ad1-ai-50-03, ad1-ai-50-08, ad1-ai-51-02, ad1-ai-51-03, ad1-ai-51-04, ad1-ai-51-05, ad1-ai-51-06, ad1-ai-51-07, ad1-ai-52-00, ad1-ai-52-02, ad1-ai-84-00, ad2-ai-84-00, ad3-ai-84-00

10:24 PM - Partial restoration, Services in the Latham and surrounding areas restored. Fibre splicing is still ongoing.

8:39 PM - Cable hauling has been completed. Splicing starting soon.

7:34 PM - Fibre Ops are hauling new fibre cables. The fibres shall be spliced at each of these joints to restore the services in the damaged cables, no ETR.

6:00 PM - Fibre technician identified multiple cables damaged due to horizontal drilling work by civil contractor, Tech on site, assessing the damage. A rectification plan is yet to be finalised, no ETR.

4:40 PM - Technicians at the site of the fiber cable break, 1 Mouat St, Lyneham and are assessing the damage, no ETR.

3:55 PM - Our Supplier has identified a Suspected fiber fault with core equipment, A Fiber tech has been engaged to further investigate and no ETR at this point in time.

2:29 PM - Outage is currently being investigated as we work with our supplier on further updates, no ETA has been given at this time.

1:44 PM - We have identified that the services in Latham and surrounding areas are primarily affected as our supplier is currently investigating.

1:25 PM - We have been alerted to a major outage affecting Vision/VDSL2 Broadband customers and we are currently working with our upstream supplier to provide further updates.

Fixed

4 days ago —

A VDSL2 site in Kingston, ACT has been restored

Investigating

4 days ago —

A VDSL2 site in Kingston, ACT has been restored

4 days ago —

A VDSL2 site in Kingston, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

Issue with a VDSL2 site in Garran, ACT that went offline has been resolved

Investigating

4 days ago —

Issue with a VDSL2 site in Garran, ACT that went offline has been resolved

4 days ago —

A VDSL2 site in Garran, ACT went offline at impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

A VDSL2 site in Griffith, ACT went offline at 19:33 AEST impacting some services in the area due to an energy provider outage. ETR is 23:00 AEST.

5 days ago —

A VDSL2 site in Griffith, ACT went offline at 19:33 AEST impacting some services in the area due to an energy provider outage. ETR is 23:00 AEST.

Fixed

5 days ago —

Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved

Investigating

5 days ago —

Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved

Fixed

5 days ago —

Issue with VDSL2 site in Rivett, ACT in the vicinity of Croton St has been resolved

Investigating

5 days ago —

TPG technician has been engaged to attend and investigate further. ETA 12:30 AES

5 days ago —

A VDSL2 site in Rivett, ACT in the vicinity of Croton St went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 12:30 AES

Fixed

6 days ago —

A VDSL2 site in Yarralumla, ACT went offline at 10:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

6 days ago —

A VDSL2 site in Yarralumla, ACT went offline at 10:44 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.