Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

1 Incident
  • Vision Broadband

    Last updated 2025-04-18 18:54:38

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Operational

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

Reported
4 hours ago —

A planned energy provider maintenance has impacted HFC services in Corio. Estimated restoration time is currently 14:00 AEST.

Fixed

1 hour ago —

FOPS have been engaged to investigate. ETA: 10:37 AEST

Fixed

3 hours ago —

FOPS have been engaged to investigate. ETA: 10:37 AEST

Fixed

3 hours ago —

FOPS have been engaged to investigate. ETA: 10:37 AEST

Investigating

3 hours ago —

FOPS have been engaged to investigate. ETA: 10:37 AEST

5 hours ago —

A VDSL2 site in Duffy, ACT went offline at 09:16 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

1 hour ago —

A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

3 hours ago —

A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

5 hours ago —

A VDSL2 site in Torrens, ACT went offline at 08:41 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

1 day ago —

Maintenance completed. Services restored.

Fixed

1 day ago —

Maintenance completed. Services restored.

Fixed

1 day ago —

A VDSL2 site in Oxley, ACT went offline at 08:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEST.

1 day ago —

A VDSL2 site in Oxley, ACT went offline at 08:34 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 10:00 AEST.

Fixed

1 day ago —

Services in the area have been restored as of 09:45 AEST.

Fixed

1 day ago —

Services in the area have been restored as of 09:45 AEST.

Investigating

1 day ago —

FOPS ETA 10:00 AEST.

Investigating

1 day ago —

Services in the area have been restored as of 09:45 AEST.

1 day ago —

A VDSL2 site in Duffy, ACT went offline AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.

Fixed

1 day ago —

Services in the area have been restored as of 10:45 AEST.

Fixed

1 day ago —

Services in the area have been restored as of 10:45 AEST.

Investigating

1 day ago —

Services in the area have been restored as of 10:45 AEST.

Investigating

1 day ago —

FOPS engaged to investigate ETA 11:00 AEST.

1 day ago —

A VDSL2 site in Kambah, ACT went offline at 09:00 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:00 AEST.

Fixed

2 days ago —

Maintenance completed. Services restored.

Fixed

2 days ago —

Maintenance completed. Services restored.

Fixed

2 days ago —

A VDSL2 site in Narrabundah, ACT went offline at 12:13 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEST.

2 days ago —

A VDSL2 site in Narrabundah, ACT went offline at 12:13 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEST.

Fixed

2 days ago —

Energy provider has restored mains power to site. Services are now back online.

Fixed

2 days ago —

Energy provider has restored mains power to site. Services are now back online.

2 days ago —

Energy provider has restored mains power to site. Services are now back online.

Fixed

2 days ago —

A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00

Fixed

2 days ago —

A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00

2 days ago —

A VDSL2 site in Dickson Farrer St ACT went offline. TPG technician has been engaged to investigate further. ETA17:00

Fixed

2 days ago —

A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00

Fixed

2 days ago —

A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00

Investigating

2 days ago —

A VDSL2 site in Dickson ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA16:00

2 days ago —

Tech has been dispatched. ETA 16:00 AEST

Fixed

2 days ago —

Power has been restored to site. Services are now back online.

Fixed

2 days ago —

Power has been restored to site. Services are now back online.

Investigating

2 days ago —

Power has been restored to site. Services are now back online.

3 days ago —

A VDSL2 site in Monash, ACT went offline at 13:39 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA : 15:00 AEST

Fixed

2 days ago —

A VDSL2 site in Lyons, ACT went offline at 13:24 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEST

Fixed

2 days ago —

An issue with the VDSL2 site in Lyons has been resolved

Fixed

2 days ago —

An issue with the VDSL2 site in Lyons has been resolved

Investigating

2 days ago —

A VDSL2 site in Lyons, ACT went offline at 13:24 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:00 AEST

3 days ago —

Tech has been dispatched. ETA 15:00 AEST

Fixed

3 days ago —

TPG technician has fixed the fault. Services are online as of 12:49 AEST.

Fixed

3 days ago —

TPG technician has fixed the fault. Services are online as of 12:49 AEST.

Fixed

3 days ago —

A VDSL2 site in Hacket, ACT went offline at 11:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 13:30 AEST.

Investigating

3 days ago —

A VDSL2 site in Hacket, ACT went offline at 11:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 13:30 AEST.

3 days ago —

Tech has been dispatched. ETA: 13:30 AEST

Fixed

2 days ago —

Issue with a VDSL2 site in Griffith, ACT has been d

Fixed

2 days ago —

Issue with a VDSL2 site in Griffith, ACT has been d

Fixed

2 days ago —

Escalated to electrical contractor, as RCD keeps tripping , no ETR

Investigating

2 days ago —

Escalated to electrical contractor, as RCD keeps tripping , no ETR

3 days ago —

A VDSL2 site in Griffith, ACT went offline at 09:33 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further. ETA: 11:00 AEST.

Fixed

3 days ago —

Energy provider has restored mains power to site bringing the services back online.

Fixed

3 days ago —

Energy provider has restored mains power to site bringing the services back online.

Investigating

3 days ago —

Energy provider has restored mains power to site bringing the services back online.

3 days ago —

Some customers on or around Tinaroo Place in Duffy, ACT maybe disconnected from their internet services. Networking equipment in the area has been impacted by energy provider outage. ETR 23/04/2025 at 12:07 AM.

Fixed

3 days ago —

Services are now back online. Field tech found a tripped breaker that needs resetting.

Fixed

3 days ago —

Services are now back online. Field tech found a tripped breaker that needs resetting.

Investigating

3 days ago —

Services are now back online. Field tech found a tripped breaker that needs resetting.

3 days ago —

A VDSL2 site in Narrabundah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 20:30 AEST

Fixed

3 days ago —

Mains power restored, services back online

Fixed

3 days ago —

Mains power restored, services back online

Fixed

3 days ago —

Energy provider outage in Chapman affecting VDSL services ETA 18:00 AEST

Investigating

3 days ago —

Energy provider outage in Chapman affecting VDSL services ETA 18:00 AEST

4 days ago —

Energy provider outage ETR 18:00 AEST

Fixed

3 days ago —

Technician fixed the fault restoring services.

Fixed

4 days ago —

Technician fixed the fault restoring services.

Fixed

4 days ago —

Technician fized the fault restoring services.

Fixed

4 days ago —

A VDSL2 site in Kaleen, ACT went offline in the vacinity of Nambucca St impacting some services in the area. TPG technician has been engaged to attend and investigate further.

4 days ago —

A VDSL2 site in Kaleen, ACT went offline in the vacinity of Nambucca St impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

Connectivity to a VDSL2 site in Monash, ACT has been restored. Services are back online since 13:20 AEST.

Fixed

4 days ago —

Connectivity to a VDSL2 site in Monash, ACT has been restored. Services are back online since 13:20 AEST.

Fixed

4 days ago —

A VDSL2 site in Monash, ACT went offline at 11:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

4 days ago —

A VDSL2 site in Monash, ACT went offline at 11:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

4 days ago —

A VDSL2 site in Dickson, ACT went offline at 10:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.

Fixed

4 days ago —

Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.

Investigating

4 days ago —

Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.

Fixed

4 days ago —

Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.

Investigating

4 days ago —

Connectivity to VDSL2 device in O' Connor, ACT has been restored. Services are back online since 09:08 AEST.

4 days ago —

A VDSL2 site in O'Connor, ACT went offline at 07:28 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

3 days ago —

Services are now back online at 18:30 AEST. Field tech replaced power source on site.

Fixed

3 days ago —

Services are now back online at 18:30 AEST. Field tech replaced power source on site.

Fixed

3 days ago —

Services are now back online at 18:30 AEST. Field tech replaced power source on site.

Investigating

3 days ago —

Services are now back online at 18:30 AEST. Field tech replaced power source on site.

4 days ago —

A VDSL2 site in Greenway , ACT went offline at 19:19 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

4 days ago —

FOPS reset tripped RCD bringing the ADTRAN device back online. 

Fixed

4 days ago —

FOPS reset tripped RCD bringing the ADTRAN device back online. 

Investigating

4 days ago —

Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.

Investigating

4 days ago —

ad1-mo-22-02INC000017169709Host Status(crocw3) - OK - 10.220.13.95: rta 9.002ms, lost 20%5h 33m21/04/25 12:40:2121/04/25 17:40:18

4 days ago —

A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 18:30 to 19:00 AEST

Fixed

4 days ago —

This has restored @ 21/04/25 13:01:01. Field tech has to reset tripped breaker 2x to bring back service online.

Fixed

4 days ago —

A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:30 AEST

Fixed

4 days ago —

This has restored @ 21/04/25 13:01:01. Field tech has to reset tripped breaker 2x to bring back service online.

5 days ago —

A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 11:30 AEST

Fixed

5 days ago —

Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.

Fixed

5 days ago —

Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.

5 days ago —

Services are now back online. Field tech has reset a tripped circuit breaker on site bringing the VDSL back online.

Fixed

5 days ago —

Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.

Fixed

5 days ago —

Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.

Investigating

5 days ago —

Services are now restored. Technician found a blown fuse on site and replaced it bringing the equipment back online.

5 days ago —

We have lost connectivity to VDSL2 network devices in Kaleen, ACT. Technician ETA: 21/04/2025 08:00 AEST

Fixed

5 days ago —

Impacted VDSL2 services in Latham , ACT restored.

Fixed

5 days ago —

Impacted VDSL2 services in Latham , ACT restored.

Fixed

5 days ago —

A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 21/04/2025 01:36 AEST.

Investigating

5 days ago —

A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 21/04/2025 01:36 AEST.

5 days ago —

A VDSL2 site in Latham , ACT went offline at 01:50 AEST impacting some services in the area due to a power interruption onsite. Estimated time to restore (ETR) 01:36 AEST.

Fixed

6 days ago —

Self restored.

Fixed

6 days ago —

Self restored.

Investigating

6 days ago —

This has self restored. Services are back online.

6 days ago —

A VDSL2 site in Rivett, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is around 10:00 AEST

Fixed

5 days ago —

Services are now back online. Technician replaced circuit breaker and blown fuse on site.

Investigating

5 days ago —

Services are now back online. Technician replaced circuit breaker and blown fuse on site.

Fixed

5 days ago —

Services are now back online. Technician replaced circuit breaker and blown fuse on site.

6 days ago —

A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 15:00 AEST.

Fixed

3 days ago —

Impacted VDSl2 services in Kambah restored.

Fixed

4 days ago —

Impacted VDSl2 services in Kambah restored.

Investigating

4 days ago —

Impacted VDSl2 services in Kambah restored.

6 days ago —

A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 19:00 AEST.