Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to a fibre cut near Katherine, NBN services in NT may be experiencing connectivity issues. We are liaising with NBNco to establish an ETR for this fault, however no ETR is available at this time.
UPDATE 1:40PM: Excavation work is complete, fibre splicing is underway, still no ETR.
UPDATE 2:00PM: All work complete, all services should now be online. Our upstream providers are still conducting monitoring on their end to ensure all issues are resolved. If you are having ongoing issues, please reboot your connection equipment prior to contacting support. If you are still unable to connect, please contact us via the normal methods.
The wholesaler for the VDSL2 network is carrying out fibre works in Weston Creek ACT. ETR for services to be back online is 1530hrs AEST today.
** UPDATE ** 1345hrs Services appear to be restored.