Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM
Outage Restoration 17/7/2026 5:00 PM
Affected Node(s):
AD1-AI-15-02
AD1-AI-16-00
AD1-AI-16-01
AD1-AI-16-02
AD1-AI-16-03
AD1-AI-16-04
AD1-AI-17-00
AD1-AI-17-01
AD1-AI-17-02
AD1-AI-17-03
Unplanned outage: Naked VDSL2 services are down in Canberra City and North Canberra due to upstream provider issues. Supplier has been contacted for resolution and ETA will be provided on this page.
Update 1659hrs AEDT: All services are being restored, cause still unknown. Upstream provider mentioned diverse paths failed and engineers were looking for the cause.
Unplanned outage: Some Fibre Ethernet services are down in Canberra City and North Canberra due to upstream provider issues. Supplier has been contacted for resolution and ETA will be provided on this page.
Update 1659hrs AEDT: All services are being restored, cause still unknown. Upstream provider mentioned diverse paths failed and engineers were looking for the cause.
We are currently performing unscheduled maintenance on hydrogen. No ETR at this time, we will update this incident with more information as it becomes available.
Update 14:54: Restoration of the most recent backup is taking place at the moment. Expected ETR for that restored server being up and running is 17:00 today. Sys engineers are attempting to get the original server running at present also.
Update 15:15: Restoration of backup to a new server is still ongoing, however not likely to be needed. The original server is undergoing final checks at present to ensure that the issues it faced are all resolved fully. We expect that this server will be live again by 15:30.
Update 15:25: Services restored. Please report any further problems you experience as per normal.