Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM
Outage Restoration 17/7/2026 5:00 PM
Affected Node(s):
AD1-AI-15-02
AD1-AI-16-00
AD1-AI-16-01
AD1-AI-16-02
AD1-AI-16-03
AD1-AI-16-04
AD1-AI-17-00
AD1-AI-17-01
AD1-AI-17-02
AD1-AI-17-03
Due to planned software upgrade of core network infrastructure in the state of ACT, some services may experience a disruption during the outage window advised.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link.
If your service does not restore after the reset please contact our team to investigate further.
We apologise for any inconvenience this may cause.
Work Start: 26/11/2017 2:00 AM
Work End: 26/11/2017 04:00 AM
Timezone: Canberra/ACT
Outage Duration: 3x 15 mins
Due to planned software upgrade of core network infrastructure in the state of NSW, some services may experience a disruption during the outage window advised.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link.
If your service does not restore after the reset please contact our team to investigate further.
We apologise for any inconvenience this may cause.
Work Start: 25/11/2017 2:00 AM
Work End: 25/11/2017 04:00 AM
Timezone: Sydney/NSW
Outage Duration: 3x 15 mins