All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Networks will be performing scheduled fibre cutover. 1 Grazier Lane, Belconnen will be impacted for up to 540 minutes within the maintenance window If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
The upstream supplier will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
AD1-AI-14-01 AD1-AI-14-02 AD1-AI-14-03 AD1-AI-14-06 AD1-AI-14-08 AD1-AI-14-09 AD1-AI-15-01 AD1-AI-13-08
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM Outage Restoration 17/7/2026 5:00 PM
Affected Node(s): AD1-AI-15-02 AD1-AI-16-00 AD1-AI-16-01 AD1-AI-16-02 AD1-AI-16-03 AD1-AI-16-04 AD1-AI-17-00 AD1-AI-17-01 AD1-AI-17-02 AD1-AI-17-03
Due to third party planned optical fibre cable cut over in the ACT, due to scale of the works involved it is not possible to isolate the individual services affected. Services that are affected will experience degradation or loss of service during the specified window as works are performed.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the reset please contact our team to investigate further.
Reason for works :
Transport Canberra are rolling out the Light Rail Network which will deliver a modern transport system. Construction of the Light Rail Network is now underway, with work progressing on the 12 kilometre City to Gungahlin corridor.
The ACT Government has also endorsed a City to Woden corridor as the preferred next stage in the development of the network. As part of this ACT Government initiative, the new route will be travelling down Northbourne Avenue and as a result, a number of fibre cables which services run across will need to be relocated to facilitate the construction.
Our provider is working closely with the Canberra Metro construction team to ensure a smooth transition. It is possible that your service may be interrupted again at a later stage. This is unavoidable due to the complexities of the Fibre Network and Light Rail construction and notification will be provided if required.
More information with regards to the construction of the Light Rail can be found on Transport Canberra website https://www.transport.act.gov.au/light-rail-network
Please note these times are correct at the time of being emailed. Future outages may be rescheduled, however, we will inform you of any changes as we are made aware of them. Please do not hesitate to contact us regarding this.
We apologise for any inconvenience this may cause.
Work Start: 14/12/2017 07:00 PM
Work End: 15/12/2017 07:00AM
Timezone: Sydney/NSW
Outage Duration: 720 mins
Due to third party planned optical fibre cable cut over in the ACT, due to scale of the works involved it is not possible to isolate the individual services affected. Services that are affected will experience degradation or loss of service during the specified window as works are performed.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the reset please contact our team to investigate further.
Reason for works :
Transport Canberra are rolling out the Light Rail Network which will deliver a modern transport system. Construction of the Light Rail Network is now underway, with work progressing on the 12 kilometre City to Gungahlin corridor.
The ACT Government has also endorsed a City to Woden corridor as the preferred next stage in the development of the network. As part of this ACT Government initiative, the new route will be travelling down Northbourne Avenue and as a result, a number of fibre cables which services run across will need to be relocated to facilitate the construction.
Our provider is working closely with the Canberra Metro construction team to ensure a smooth transition. It is possible that your service may be interrupted again at a later stage. This is unavoidable due to the complexities of the Fibre Network and Light Rail construction and notification will be provided if required.
More information with regards to the construction of the Light Rail can be found on Transport Canberra website https://www.transport.act.gov.au/light-rail-network
Please note these times are correct at the time of being emailed. Future outages may be rescheduled, however, we will inform you of any changes as we are made aware of them. Please do not hesitate to contact us regarding this.
We apologise for any inconvenience this may cause.
Work Start: 13/12/2017 07:00 PM
Work End: 14/12/2017 03:30 PM
Timezone: Sydney/NSW
Outage Duration: 510 mins
NBN services in Queanbeyan and surrounding areas suffered a disconnection at approx 7:05pm. The issue has been referred to upstream providers to rectify faults within their network.
Update: Services all came back online at approx 12:20am. We will be liaising with our upstream provider to establish the cause of this fault through the day.