All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Networks will be performing scheduled fibre cutover. 1 Grazier Lane, Belconnen will be impacted for up to 540 minutes within the maintenance window.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
The upstream supplier will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Affected Node(s):
AD1-AI-14-01
AD1-AI-14-02
AD1-AI-14-03
AD1-AI-14-06
AD1-AI-14-08
AD1-AI-14-09
AD1-AI-15-01
AD1-AI-13-08
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM
Outage Restoration 17/7/2026 5:00 PM
Affected Node(s):
AD1-AI-15-02
AD1-AI-16-00
AD1-AI-16-01
AD1-AI-16-02
AD1-AI-16-03
AD1-AI-16-04
AD1-AI-17-00
AD1-AI-17-01
AD1-AI-17-02
AD1-AI-17-03
** Update** 15/04/2018 0145hrs
Restore is successful and beryllium.infinite.net.au server is now back online in new environment.
** Update** 15/04/2018 0135hrs
Restore has completed and server is being booted to test if recovery is successful.
** Update** 14/04/2018 2312hrs
The hardware is not recoverable as it is non responsive after a power cycle and reset. The restore of the most recent backup is already underway and will be operational with in the next hour on standby our hardware.
** Update** 14/04/2018 2258hrs
It is confirmed the server that the beryllium cpanel instance was hosted on has failed and is no longer responding. We are attempting to remotely access the server using iLO to identify the issue. A restore from backup has been initiated in case hardware can not be powered back on.
** Original ** 14/04/2018 2250hrs
We are seeing issues with our beryllium.infinite.net.au cpanel hosting server. We are investigating the issue but initial report suggests an issue with the hardware.
More information to come.