All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Please be advised there is a major incident impacting our Civic nbn POIs in ACT. Services are experiencing no data flow.
Our suppliers network engineers are investigating with the highest priority but we suspect this is a follow on issue from 17th March 2021. The outcome from the post incident report received by our nbn aggregator Vocus, is they use Telstra Wholesale to backhaul the connection from the POI to the data centre which failed. Telstra experienced hardware failure on a transmission card which had to be replaced but it appears this issue still exists. There is no secondary backup for this service and should have an SLA of 4 hours. We have lodged this issue with Vocus and we are pushing this to be fixed much faster than the hours it took last time. We will post updates through this page until resolved and apologise for the inconvenience.
** Time order reversed to be easier to read **
2:55PM (AEDT): Vocus has confirmed the line card has been replaced in Sydney and all the services have been restored.
2:06PM (AEDT): Services have been stable for 30mins which is positive but awaiting confirmation on the permanent fix.
1:36PM (AEDT): Services coming back online, monitoring the situation. No update from Vocus or Telstra at this stage. Watching for further issues.
1:33PM (AEDT): The issue has returned, awaiting response from Vocus and Telstra. Monitoring the situation.
1:05PM (AEDT): Services coming back online, monitoring the situation. No update from Vocus or Telstra at this stage. Watching for further issues.
12:40PM (AEDT): The issue has returned, awaiting response from Vocus and Telstra. Monitoring the situation.
12:26PM (AEDT): Services coming back online, monitoring the situation. No update from Vocus or Telstra at this stage. You should not have to do anything for your internet to reconnect but if you are not seeing it online please power cycle your modem/router and contact support if it does not restore.
12:05PM (AEDT): Please be advised that Telstra has identified the outage is due to a Line card failure at one of their exchanges in Sydney. Field technicians have been engaged and are en-route to site to investigate further. Further updates will be provided within the next 2 hours.
10:52AM (AEDT): Telstra Technician has been scheduled to attend Civic nbn POI. No confirmation on dispatch. Another update has been requested.
9:55AM (AEDT): Telstra is working to establish the cause of the failure and bring impacted services back online as quickly as possible. An ETR is not yet available. Further updates will be provided within the next 2 hours.
9:28AM (AEDT): Fault has been escalated to the Telstra Wholesale Senior Service Manager. No ETR at this point but we will continue to update this page as updates come to hand.
8:41AM (AEDT): Vocus has raised the fault with Telstra for the backhaul outage and awaiting updates.
8:10AM (AEDT): We have been in contact with our provider regarding this issue including escalated to management. Awaiting updates and will continue to chase for an Estimated Time of Restoration (ETR).
7:08AM (AEDT): nbn services off the Civic POI are reported being down.
Please be advised there is a major incident impacting various POIs in NSW. Services are experiencing no data flow.
POIs include
Location Affected: ALBURY, CAMPBELLTOWN, COFFS HARBOUR, GOSFORD, HAMILTON, LIVERPOOL, MAITLAND, NOWRA, TAMWORTH, WAGGA WAGGA, BERKELEY VALE.
Surrounding Suburbs will also be affected
Our suppliers network engineers are investigating with the highest priority.
9:30AM - Our Supplier is currently working with the network engineers on a solution. The next update will be at 10:30am AEST.
10:30 AM - No ETR has been provided as of yet. Investigation of cause is still ongoing.
11:23 AM- We have received confirmation that outage have been restored and the services should be back up and working, If your service is not working please power cycle your modem/router but if this does not work please contact support for further assistance. We have not received any information from our supplier on what the cause of this issue is but we will update this page with further information when it has been provided to us. We apologise for any inconvenience this has caused.
17:00pm - We have received confirmation that outage that impacted various POIs in NSW was cleared at 10:15am after the technicians replaced a faulty card. Once again we apologise for any inconvenience this has caused.