Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact us.
11/03/2026 8:30 AM - 16:00 PM STIRLING AD1-LY-28-05 19
VDSL2 Services affected in Farrer. Estimated restoration time is currently 16:01 AEDT.
The suppliers are doing FTTN node RCD testing for the following DSLAMs.
All nodes below will have an outage of approximately 30mins at some point in the day of schedule.
Monday 10/03/2025 [8am - 4pm]
AD1-LY-26-06
AD1-LY-27-00 to AD1-LY-27-05
AD1-LY-28-00 to AD1-LY-28-06
Tuesday 11/03/2025 [8am - 4pm]
AD1-LY-29-00
AD2-LY-29-00 to AD2-LY-29-06
AD2-LY-30-00 to AD2-LY-30-06
Wednesday 12/03/2025 [8am - 4pm]
AD1-LY-30-07
AD1-LY-31-00 to AD1-LY-31-07
AD1-LY-32-00 to AD1-LY-31-05
AD1-LY-33-00
Thursday 13/03/2025 [8am - 4pm]
AD1-LY-33-02 to AD1-LY-33-06
AD1-LY-34-00 to AD1-LY-34-09
AD2-LY-34-00
Friday 14/03/2025 [8am - 4pm]
AD1-LY-35-00 to AD1-LY-35-08
AD1-LY-36-00 to AD1-LY-36-06
Upon monitoring the switch in NextDC C1 we observed hardware errors and traffic issues on our switch and we have now pulled it out of the stack and all traffic and systems have restored to normal. A case with the switch vendor is being lodged and replacement will be arranged.
This is all complete now, we are will continue to monitor this through out the day. We are going to schedule udpates for other switches over the coming weekends to ensure all switches are running the same version.
Update and reboot applied and outage begun at 0517hrs AEDT and was complete at 0536hrs AEDT. We are currently monitoring and testing all services to ensure it is working correctly.
Energy provider outage has impacted VDSL2 services in Aranda, ACT. Estimated restoration time is currently 16:00 AEDT
Energy provider maintenance has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEDT.