Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy provider outage resolved restoring networking equipment connectivity and services at 21:15 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 21:15 AEST.
Networking equipment has been impacted by an energy provider outage ETR 23:10 AEST.
Some customers in the Pearce area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 23:10 AEST.
An energy provider outage has impacted VDSL2 services in Lyneham, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Lyneham, ACT. Estimated restoration time is currently 16:00 AEST.
Resolving this now, this was a co-incidence of Amazon shifting their peering to Sydney at the same time as Cloudflare expericnging an outage to their 1.1.1.1/24 subnet due to BGP hijacking by a large global ISP.
We have identified that Cloudflare through ACTIX peering in Canberra is seeing packet loss between 20-60%. We have disabled peering with Cloudflare in Canberra for now. AARnet the other peer on ACTIX peering in Canberra is not experiencing packet loss. We will continue to monitor the situation.
At 8:23am we have observed Amazon drop peering at ACTIX peering in Canberra and switch to our Sydney peering providers causing traffic to drop momentarily and regain access. We are investigating across the network to see if other networks are affected.
No power outage from energy provider. Tech dispatched. ETA is 20:00 AEST.
No power outage from energy provider. Tech dispatched. ETA is 20:00 AEST.
Services are now back online at 10:09 PM. Engineering updated the newly replaced equipment on site.
Services are now back online at 10:09 PM. Engineering updated the newly replaced equipment on site.
A VDSL2 site in Garran ACT went offline at 13:14 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:41 AEST
A VDSL2 site in Garran ACT went offline at 13:14 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:41 AEST
Energy provider ETR: 17:00 AEST
Energy provider ETR: 17:00 AEST
Energy provider outage has impacted VDSL2 services in Weston Creek Area, ACT. Estimated restoration time is currently 17:00 AEST.
OTDR successfully completed with cable abnormality detected at 800m from the node, Fibre Operations Team evaluating results, no ETR, TransNOC
OTDR successfully completed with cable abnormality detected at 800m from the node, Fibre Operations Team evaluating results, no ETR, TransNOC
A VDSL2 site in Hughes, ACT went offline at 09:59 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:30 AEST.
Energy provider ETR 16:40 AEST
Energy provider ETR 16:40 AEST
We have lost connectivity to VDSL2 network devices in Garan, ACT. Technician ETA: 10:00 AEST.
Vision Networks will be doing RCD testing for the following DSLAM nodes and Suburbs.
All nodes below will have an outage of approximately 30 minutes during the dates mentioned in the suburbs Below.
If you experience any challenges beyond 30 minutes please turn off your Vision Networks NTU and your Router and wait 15 minutes, if that does not work please call us for more information on 1300 790 337
Monday 14/07/2025 8am - 4pm:
CAMPBELL: AD1-AI-49-03 AD1-AI-49-04
REID: AD1-AI-46-00 AD1-AI-46-02 AD1-AI-46-03 AD1-AI-46-04 AD1-AI-46-05 AD1-AI-46-06 AD1-AI-46-07 AD1-AI-46-06 AD1-AI-46-07 AD1-AI-90-00 AD2-AI-90-00
BRADDON: AD1-AI-92-00 AD2-AI-92-00 AD3-AI-92-00 AD4-AI-92-00 AD5-AI-92-00 AD6-AI-92-00
Tuesday 15/07/2025 8am - 4pm:
BRADDON: AD1-AI-86-00 AD1-AI-87-00 AD1-AI-83-00 AD2-AI-83-00 AD1-AI-23-01 AD1-AI-23-02 AD1-AI-23-04 AD2-AI-23-04 AD1-AI-23-05 AD1-AI-24-00 AD1-AI-24-02 AD1-AI-24-03 AD1-AI-24-04 AD1-AI-24-05
Thursday 17/07/2025 8am - 4pm:
BRADDON: AD1-AI-01-04 AD1-AI-01-05 AD1-AI-01-06 AD1-AI-01-07 AD1-AI-01-08 AD1-AI-01-09
AINSLIE: AD1-AI-01-01 AD1-AI-03-00 AD1-AI-03-01 AD1-AI-03-03 AD1-AI-03-04 AD1-AI-03-05 AD1-AI-03-06
A VDSL2 site in O'Connor, ACT went offline at 13:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:45 AEST.
A VDSL2 site in O'Connor, ACT went offline at 13:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:45 AEST.