Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-06-24 20:16:11
G.fast and VDSL2 services in the ACT
Last updated 2026-06-12 10:28:20
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2026-06-24 20:15:23
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-06-24 20:15:25
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Services are now back online. FOPS has reset tripped breaker on site. Restored at 17:24 AEST
Services are now back online. Field tech has reset tripped breaker on site. Restored at 17:24 AEST
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:30 AEST
Field tech reset tripped RCD bringing the VDSL device back online at 03/08/25 10:24:23 AEST.
Field tech reset tripped RCD bringing the VDSL device back online at 03/08/25 10:24:23 AEST.
Tech ETA 09:40 AEST
A VDSL2 site in Kambah, ACT went offline at 19:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend 03/08 to investigate
A VDSL2 site in Waramanga, ACT went offline at 08:17 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Waramanga, ACT went offline at 08:17 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
Energy provider planned work has run over time. They have advised mains power should be restored by 16:30AEST
Energy provider planned work has run over time. They have advised mains power should be restored by 16:30AEST
A VDSL2 site in Turner, ACT went offline at 08:38 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Turner, ACT went offline at 08:38 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
TPG technician attended and resolved issue, customer ports now syncing again.
TPG technician attended and resolved issue, customer ports now syncing again.