Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEST.
A VDSL2 site in Kambah ACT went offline at 12:57 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA to be determined.
An energy provider outage has impacted VDSL2 services in Curtin, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Curtin, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted a VDSL2 site in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted a VDSL2 site in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
Field engineers have restored services in the area as of 17:00 AEST.
A VDSL2 site in Curtin ACT went offline at 14:54 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:45 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
Field engineers have restored services in the area as of 15:10 AEST.
A VDSL2 site in Scullin, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage resolved restoring networking equipment connectivity and services at 14:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 14:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 16:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 10:30 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 10:30 AEST.
Networking equipment has been impacted by an energy provider outage ETR 12:45 AEST.
Some customers in the Hughes area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 12:45 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:00 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 13:00 AEST.
Some customers in the Kaleen area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
Field engineers have restored services in the area as of 15:30 AEST.
Field engineers have restored services in the area as of 15:30 AEST.
Field engineers are being engaged to investigate, ETR 14:45 AEST.
Some customers in the Kambah area of the ACT disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 14:45 AEST.
Field engineers ETA 09:30 AEST.
Field engineers ETA 09:30 AEST.
A VDSL2 site in Kambah, ACT went offline at 20:50 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
Energy provider outage resolved restoring networking equipment connectivity and services at 12:15 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 12:15 AEST.
Some customers in the Greater Latham & Ainslie area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 15:30 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate. ETR 19:35 AEST.
A VDSL2 site in Wanniassa, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate. ETR 19:35 AEST
Field tech reset tripped breaker bringing the VDSL device back online at 03/08/25 11:06 AEST.
Field tech reset tripped breaker bringing the VDSL device back online at 03/08/25 11:06 AEST.
A VDSL2 site in Yarralumla, ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field tech has been engaged to attend and investigate. ETA 11:45 AEST
A VDSL2 site in Hackett, ACT went offline at 08:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further and the estimated time of arrival (ETA) is 10:00 AEST.
A VDSL2 site in Hackett, ACT went offline at 08:33 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further and the estimated time of arrival (ETA) is 10:00 AEST.
A VDSL2 site in Dickson, ACT went offline at 06:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further, ETA 10:00 03/08
A VDSL2 site in Dickson, ACT went offline at 06:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further, ETA 10:00 03/08
Services are now back online. FOPS has reset tripped breaker on site. Restored at 17:24 AEST
Services are now back online. Field tech has reset tripped breaker on site. Restored at 17:24 AEST
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA 17:30 AEST
Field tech reset tripped RCD bringing the VDSL device back online at 03/08/25 10:24:23 AEST.
Field tech reset tripped RCD bringing the VDSL device back online at 03/08/25 10:24:23 AEST.
Tech ETA 09:40 AEST
A VDSL2 site in Kambah, ACT went offline at 19:37 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend 03/08 to investigate
A VDSL2 site in Waramanga, ACT went offline at 08:17 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Waramanga, ACT went offline at 08:17 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
Energy provider planned work has run over time. They have advised mains power should be restored by 16:30AEST
Energy provider planned work has run over time. They have advised mains power should be restored by 16:30AEST
A VDSL2 site in Turner, ACT went offline at 08:38 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Turner, ACT went offline at 08:38 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.