Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 14:25 AEDT.
Energy Provider restored power to site. Services have restored as of 14:25 AEDT.
A VDSL2 site in Reid ACT went offline at 8:06 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Ongoing planned power outage in the area. ETR 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 13:14 AEDT.
Energy Provider restored power to site. Services have restored as of 13:14 AEDT.
A VDSL2 site in Higgins ACT went offline at 08:44 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
New tech ETA is 20:00 AEDT.
New tech ETA is 20:00 AEDT.
A VDSL2 site in Wanniassa, ACT went offline at 12:25 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEDT.
A VDSL2 site in Dickson ACT went offline at 22:07 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19/01/2026 11:30 AEDT.
A VDSL2 site in Dickson ACT went offline at 22:07 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19/01/2026 11:30 AEDT.
A VDSL2 site in Wanniassa, ACT went offline at 14:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 17:00 AEDT.
A VDSL2 site in Wanniassa, ACT went offline at 14:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 17:00 AEDT.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been dispatched to invesitgate.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been dispatched to invesitgate.
A VDSL2 site in Holt, ACT went offline at 11:46 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEDT.
A VDSL2 site in Holt, ACT went offline at 11:46 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEDT.
An energy provider outage has impacted VDSL2 services in Turner, ACT. Estimated restoration time is currently 14:42 AEDT.
An energy provider outage has impacted VDSL2 services in Turner, ACT. Estimated restoration time is currently 14:42 AEDT.
Energy Provider restored power to site. Services have restored as of 22:09 AEDT.
Energy Provider restored power to site. Services have restored as of 22:09 AEDT.
A VDSL2 site in AINSLIE/DOWNER/WATSON/DICKSON ACT went offline at impacting multiple services in the area due to a power interruption onsite. ETR: 5:48 AEDT.
An energy provider outage has impacted VDSL2 services in Wanniassa, ACT. Estimated restoration time is currently 20:51 AEDT.
An energy provider outage has impacted VDSL2 services in Wanniassa, ACT. Estimated restoration time is currently 20:51 AEDT.
Maintenance completed. Services restored.
TPG technician has discovered fibre cable break causing loss of connectivity to network equipment affecting VDSL2 services in Scullin, ACT. The technician will arrange the fibre cable replacement. No estimated restoration time at this stage.
TPG technician has discovered fibre cable break causing loss of connectivity to network equipment affecting VDSL2 services in Scullin, ACT. The technician will arrange the fibre cable replacement. No estimated restoration time at this stage.
Manual Update from the Infinite Network Operations Center:
Good Morning Everyone, we can confirm there is still an ongoing outage in the Scullin area.
This is due to a Vehicle Related Fibre Cut affecting AD1-LA-34-03.
The Latest update we have from Vision is that the fibre runs between AD1-LA-34-03 and AD1-LA-34-04 has snapped and will require an entirely new fibre cable to be ran.
We have been given a rough ETA of Friday at this stage, but Vision expect services to be restored. well before Friday.
Manual Update from the Infinite Network Operations Center:
Good Afternoon Everyone, we can confirm there is still an ongoing outage in the Scullin area.
This is due to a Vehicle Related Fibre Cut affecting a few nodes in the area, we are waiting for Vision to confirm a ETA for this outage, once we have an update from them we will update this incident.
Connectivity to network equipment has been lost affecting VDSL2 services in Scullin, ACT. TPG field technician has been dispatched to invesitgate.
Tech has been dispatched. ETA: 19:30 AEDT.
Tech has been dispatched. ETA: 19:30 AEDT.
A VDSL2 site in Holt ACT went offline at 17:54 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEDT.
A VDSL2 site in Pearce ACT went offline at 09:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:17 AEDT.
A VDSL2 site in Pearce ACT went offline at 09:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:17 AEDT.
A VDSL2 site in Pearce ACT went offline at 09:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEDT.
A VDSL2 site in Red Hill ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Red Hill ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
VDSL2 site is now monitored online and services have restored as of 01:37 AEDT.
VDSL2 site is now monitored online and services have restored as of 01:37 AEDT.
A VDSL2 site in Rivett ACT went offline at 01:10 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT
Energy Provider restored power to site. Services have restored as of 14:08 AEDT.
Energy Provider restored power to site. Services have restored as of 14:08 AEDT.
A VDSL2 site in Dickson ACT went offline at 12:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:37 AEDT.
Energy Provider restored power to site. Services have restored as of 10:42 AEDT.
Energy Provider restored power to site. Services have restored as of 10:42 AEDT.
A VDSL2 site in Ainslie ACT went offline at 09:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 12:58 AEDT.
Energy Provider restored power to site. Services have restored as of 12:58 AEDT.
A VDSL2 site in Farrer ACT went offline at 08:44 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.