Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 20:44 AEST.
Energy Provider restored power to site. Services have restored as of 20:44 AEST.
Energy Provider restored power to site. Services have restored as of 20:44 AEST.
An energy provider outage has impacted HFC services in CORIO. Estimated restoration time is currently 12/02/2026 2:00 AEDT.
Energy Provider's Outage. ETR: 15:30 AEDT.
Energy Provider's Outage. ETR: 15:30 AEDT.
A VDSL2 site in Narrabundah ACT went offline at 08:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
TPG technician has fixed the fault. Services are online as of 17:09 AEDT.
TPG technician has fixed the fault. Services are online as of 17:09 AEDT.
A VDSL2 site in Holder, ACT went offline at 13:37 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 16:00 AEDT.
Services are now back online. Restored at 11:08 AEDT
Services are now back online. Restored at 11:08 AEDT
A VDSL2 site in Watson, ACT will be offline impacting some services in the area. The VDSL device will need a reboot in order to avoid further disruption to all services. Start time : 10:45 - 11:45 AEDT.
Energy Provider restored power to site. Services have restored as of 19:39:03 AEDT.
Energy Provider restored power to site. Services have restored as of 19:39:03 AEDT.
A VDSL2 site in WANNIASSA ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 21:00 AESD
A VDSL2 site in Chapman ACT went offline at 13:44 AEDT impacting some services in the area dfue to an unplanned energy provider outage. ETR 15:30 AEDT
A VDSL2 site in Chapman ACT went offline at 13:44 AEDT impacting some services in the area dfue to an unplanned energy provider outage. ETR 15:30 AEDT
A VDSL2 site in Narrabundah ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Narrabundah ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Evoenergy has a planned electricity supply interruptions impacting services below:
7/02/2026 8:00 AM - 5:00 PM TURNER AD1-AI-60-03
7/02/2026 8:00 AM - 5:00 PM TURNER AD1-AI-60-04
7/02/2026 8:00 AM - 5:00 PM TURNER AD1-AI-14-08
7/02/2026 8:00 AM - 5:00 PM TURNER AD1-AI-14-03
7/02/2026 8:00 AM - 5:00 PM TURNER AD1-AI-14-09
A VDSL2 site in Torrens ACT went offline at 06:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT.
A VDSL2 site in Torrens ACT went offline at 06:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT.
A VDSL2 site in Torrens ACT went offline at 06:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 08:00 AEDT.
Energy Provider restored power to site. Services have restored as of 00:32 AEDT.
Energy Provider restored power to site. Services have restored as of 00:32 AEDT.
Energy Provider restored power to site. Services have restored as of 00:32 AEDT.
A VDSL2 site in Hawker ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 07/02/2026 02:11 AEDT.
A VDSL2 site in NARRABUNDAH ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 19:40 AEDT.
A VDSL2 site in NARRABUNDAH ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 19:40 AEDT.
Brief outage experienced in the area. Services have restored as of 8:32 AEDT
Brief outage experienced in the area. Services have restored as of 8:32 AEDT
Energy Provider restored power to site. Services have restored as of 05:31 AEDT.
Energy Provider restored power to site. Services have restored as of 05:31 AEDT.
A VDSL2 site in Campbell ACT went offline at 03:51 AEDT impacting some services in the area due to a power interruption onsite. ETR: 9:47 AEDT.
Energy Provider's Outage. ETR: 9:47 AEDT.