Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
A VDSL2 site in Holder and Mitchell ACT went offline at 15:03 AEST impacting some services in the area due to a power interruption onsite. Will update once ETR is available.
VDSL2 site in Holder ACT still offline even after the Field Technician attended the fault. For further investigation today. Technician's ETA is 11:06 AEST.
VDSL2 site in Holder ACT still offline even after the Field Technician attended the fault. For further investigation today. Technician's ETA is 11:06 AEST.
A VDSL2 site in Holder ACT went offline at 16:00 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 18:25 AEST
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
An energy provider outage has impacted 25 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 22:32 AEST.
Energy Provider restored power to site. Services have restored as of 22:32 AEST.
A VDSL2 site in Hughes ACT went offline at 21:35 AEST impacting 20 services in the area due to a power interruption onsite. ETR: 01:02 AEST 06/05/2026.
A VDSL2 site in Curtin, ACT went offline at 06:54 AEST impacting 25 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 10:00 AEST on the 6th of May.
A VDSL2 site in Curtin, ACT went offline at 06:54 AEST impacting 25 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 10:00 AEST on the 6th of May.
Technician has fixed the fault. Services are online as of 16:24 AEST.
Technician has fixed the fault. Services are online as of 16:24 AEST.
A VDSL2 site in Hughes ACT went offline at 15:01 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 17:00 AEST
Technician has fixed the fault. Services are online as of 13:32 AEST.
Technician has fixed the fault. Services are online as of 13:32 AEST.
A VDSL2 site in Kambah ACT went offline at 9:59 AEST impacting total of 16 services in the area. Technician has been engaged to investigate further. ETA 12:15 AEST
Technician has fixed the fault. Services are online as of 12:23 AEST.
Technician has fixed the fault. Services are online as of 12:23 AEST.
Fops will engage with Ecowise to check the rcd in node and a possible replacement. ETA: 12:00 AEST.
Technician has fixed the fault. Services are online as of 05:49 AEST.
Technician has fixed the fault. Services are online as of 05:49 AEST.
A VDSL2 site in Red Hill ACT went offline at 01:50 AEST impacting some services in the area. TPG technician has been engaged to investigate further. This will be check during business hours
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control.
During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST.
Affected Area: Wanniassa, ACT
What to Expect
Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment.
If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04,
AD1-MO-25-03,
AD1-MO-25-02,
AD1-MO-24-06,
AD1-MO-23-06
Energy Provider restored power to site. Services have restored as of 22:47 AEST.
Energy Provider restored power to site. Services have restored as of 22:47 AEST.
An energy provider outage has impacted HFC services in SEBASTOPOL,DELACOMBE Ballarat. Estimated restoration time is currently 1:00 AEST.
Technician has fixed the fault. Services are online as of 17:27 AEST.
Technician has fixed the fault. Services are online as of 17:27 AEST.
A VDSL2 site in Oxley ACT went offline at 13:20 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 15:30 AEST
A VDSL2 site in Macgregor ACT went offline at 13:00 AEST impacting 18 services in the area. Field technician has been engaged to investigate further. ETA 15:30 AEST
A VDSL2 site in Macgregor ACT went offline at 13:00 AEST impacting 18 services in the area. Field technician has been engaged to investigate further. ETA 15:30 AEST
Tech has been dispatched. ETA: 10:00 AEST.
Tech has been dispatched. ETA: 10:00 AEST.
A VDSL2 site in Kambah ACT went offline at 08:44 AEST impacting 20 services in the area. Field technician has been engaged to investigate further. ETA 10:00 AEST
Technician has fixed the fault. Services are online as of 17:06 AEST.
Technician has fixed the fault. Services are online as of 17:06 AEST.
Technician has been engaged to investigate further. ETA 17:15 AEST
A VDSL2 site in Kambah ACT went offline at 16:10 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 17:15 AEST
Maintenance completed. Services restored.
Technician has been engaged to investigate further. ETA: 10:30 AEST.
Technician has been engaged to investigate further. ETA: 10:30 AEST.
A VDSL2 site in Kambah ACT went offline at 23:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. This will be check during Business hours
Technician has fixed the fault. Services are online as of 16:49 AEST.
Technician has fixed the fault. Services are online as of 16:49 AEST.
Technician has been engaged to investigate further. ETA 16:00 AEST
A VDSL2 site in Narrabundah ACT went offline at 14:20 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 16:00 AEST
Technician has been engaged to investigate further. ETA: 09:30 AEST
Technician has been engaged to investigate further. ETA: 09:30 AEST
A VDSL2 site in MACGREGOR ACT went offline at 19:24 AEST impacting 27 services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Kaleen ACT went offline at 11:59 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 14:30 AEST
A VDSL2 site in Kaleen ACT went offline at 11:59 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 14:30 AEST
VDSL FOPS has been engaged. ETA: 14:00 AEST.
VDSL FOPS has been engaged. ETA: 14:00 AEST.
A VDSL2 site in Curtin ACT went offline at 11:25 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 14:00 AEST
VDSL FOPS has been engaged. ETA: 13:00 AEST.
VDSL FOPS has been engaged. ETA: 13:00 AEST.
A VDSL2 site in Wanniassa ACT went offline at 11:00 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 13:00 AEST
Field technician has fixed the fault. Services are online as of 10:22 AEST
Field technician has fixed the fault. Services are online as of 10:22 AEST
A VDSL2 site in Kaleen ACT went offline at 09:30 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 11:00 AEST
Field technician has fixed the fault. Services are online as of 09:51 AEST.
Field technician has fixed the fault. Services are online as of 09:51 AEST.
A VDSL2 site in Rivett ACT went offline at 08:14 AEST impacting 15 services in the area. Field technician has been engaged to investigate further. ETA 11:30 AEST
Technician has fixed the fault. Services are online as of 11:14 AEST.
Technician has fixed the fault. Services are online as of 11:14 AEST.
A VDSL2 site in MACGREGOR ACT went offline at 09:39 AEST impacting 18 services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 10:34 AEST.
TPG technician has fixed the fault. Services are online as of 10:34 AEST.
A VDSL2 site in Wanniassa ACT went offline at 09:15 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:30 AEST
Energy Provider restored power to site. Service still down after power restoration FOPS was engage and fixed the Fault service is now restored.
Energy Provider restored power to site. Service still down after power restoration FOPS was engage and fixed the Fault service is now restored.
TransNOC investigating. No ETR.
A VDSL2 site in Stirling ACT went offline impacting 6 services in the area. TPG technician enaged with ETR: 14:00 AEST.
A VDSL2 site in Stirling ACT went offline impacting 6 services in the area. TPG technician enaged with ETR: 14:00 AEST.
Energy provider's outage. ETR provided by EVO is 13:30 AEST.
Energy provider's outage. ETR provided by EVO is 13:30 AEST.
Energy Provider's Outage. No ETR posted yet.
Third party electrical contractor has been enageged to further investigate the issue affecting the VDSL2 services in Anslie. Updates will be provided as details /progress become available.
Third party electrical contractor has been enageged to further investigate the issue affecting the VDSL2 services in Anslie. Updates will be provided as details /progress become available.
Connectivity to network equipment has been lost affecting 9 services in Ainslie, ACT. Field technician has been dispatched to invesitgate, estimated time of arrival is 1 Hour.