Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-06-24 20:16:11
G.fast and VDSL2 services in the ACT
Last updated 2026-06-12 10:28:20
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2026-06-24 20:15:23
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-06-24 20:15:25
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Energy Provider restored power to site. Services have restored as of 14:42 AEST.
Energy Provider restored power to site. Services have restored as of 14:42 AEST.
An energy provider outage has impacted 15 services in Dickson, ACT. Estimated restoration time is currently 15:11 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
A VDSL2 site in Holder and Mitchell ACT went offline at 15:03 AEST impacting some services in the area due to a power interruption onsite. Will update once ETR is available.
VDSL2 site in Holder ACT still offline even after the Field Technician attended the fault. For further investigation today. Technician's ETA is 11:06 AEST.
VDSL2 site in Holder ACT still offline even after the Field Technician attended the fault. For further investigation today. Technician's ETA is 11:06 AEST.
A VDSL2 site in Holder ACT went offline at 16:00 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 18:25 AEST
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
An energy provider outage has impacted 25 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 22:32 AEST.
Energy Provider restored power to site. Services have restored as of 22:32 AEST.
A VDSL2 site in Hughes ACT went offline at 21:35 AEST impacting 20 services in the area due to a power interruption onsite. ETR: 01:02 AEST 06/05/2026.
A VDSL2 site in Curtin, ACT went offline at 06:54 AEST impacting 25 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 10:00 AEST on the 6th of May.
A VDSL2 site in Curtin, ACT went offline at 06:54 AEST impacting 25 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 10:00 AEST on the 6th of May.
Technician has fixed the fault. Services are online as of 16:24 AEST.
Technician has fixed the fault. Services are online as of 16:24 AEST.
A VDSL2 site in Hughes ACT went offline at 15:01 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 17:00 AEST
Technician has fixed the fault. Services are online as of 13:32 AEST.
Technician has fixed the fault. Services are online as of 13:32 AEST.
A VDSL2 site in Kambah ACT went offline at 9:59 AEST impacting total of 16 services in the area. Technician has been engaged to investigate further. ETA 12:15 AEST
Technician has fixed the fault. Services are online as of 12:23 AEST.
Technician has fixed the fault. Services are online as of 12:23 AEST.
Fops will engage with Ecowise to check the rcd in node and a possible replacement. ETA: 12:00 AEST.
Technician has fixed the fault. Services are online as of 05:49 AEST.
Technician has fixed the fault. Services are online as of 05:49 AEST.
A VDSL2 site in Red Hill ACT went offline at 01:50 AEST impacting some services in the area. TPG technician has been engaged to investigate further. This will be check during business hours
Energy Provider restored power to site. Services have restored as of 22:47 AEST.
Energy Provider restored power to site. Services have restored as of 22:47 AEST.
An energy provider outage has impacted HFC services in SEBASTOPOL,DELACOMBE Ballarat. Estimated restoration time is currently 1:00 AEST.
Technician has fixed the fault. Services are online as of 17:27 AEST.
Technician has fixed the fault. Services are online as of 17:27 AEST.
A VDSL2 site in Oxley ACT went offline at 13:20 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 15:30 AEST
A VDSL2 site in Macgregor ACT went offline at 13:00 AEST impacting 18 services in the area. Field technician has been engaged to investigate further. ETA 15:30 AEST
A VDSL2 site in Macgregor ACT went offline at 13:00 AEST impacting 18 services in the area. Field technician has been engaged to investigate further. ETA 15:30 AEST
Tech has been dispatched. ETA: 10:00 AEST.
Tech has been dispatched. ETA: 10:00 AEST.
A VDSL2 site in Kambah ACT went offline at 08:44 AEST impacting 20 services in the area. Field technician has been engaged to investigate further. ETA 10:00 AEST
Technician has fixed the fault. Services are online as of 17:06 AEST.
Technician has been engaged to investigate further. ETA 17:15 AEST
Technician has fixed the fault. Services are online as of 17:06 AEST.
A VDSL2 site in Kambah ACT went offline at 16:10 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 17:15 AEST
Maintenance completed. Services restored.
Technician has been engaged to investigate further. ETA: 10:30 AEST.
Technician has been engaged to investigate further. ETA: 10:30 AEST.
A VDSL2 site in Kambah ACT went offline at 23:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. This will be check during Business hours
Technician has fixed the fault. Services are online as of 16:49 AEST.
Technician has fixed the fault. Services are online as of 16:49 AEST.
Technician has been engaged to investigate further. ETA 16:00 AEST
A VDSL2 site in Narrabundah ACT went offline at 14:20 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 16:00 AEST
Technician has been engaged to investigate further. ETA: 09:30 AEST
Technician has been engaged to investigate further. ETA: 09:30 AEST
A VDSL2 site in MACGREGOR ACT went offline at 19:24 AEST impacting 27 services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Kaleen ACT went offline at 11:59 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 14:30 AEST
A VDSL2 site in Kaleen ACT went offline at 11:59 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 14:30 AEST
VDSL FOPS has been engaged. ETA: 14:00 AEST.
VDSL FOPS has been engaged. ETA: 14:00 AEST.
A VDSL2 site in Curtin ACT went offline at 11:25 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 14:00 AEST
VDSL FOPS has been engaged. ETA: 13:00 AEST.
VDSL FOPS has been engaged. ETA: 13:00 AEST.
A VDSL2 site in Wanniassa ACT went offline at 11:00 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 13:00 AEST
Field technician has fixed the fault. Services are online as of 10:22 AEST
Field technician has fixed the fault. Services are online as of 10:22 AEST
A VDSL2 site in Kaleen ACT went offline at 09:30 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 11:00 AEST
Field technician has fixed the fault. Services are online as of 09:51 AEST.
Field technician has fixed the fault. Services are online as of 09:51 AEST.
A VDSL2 site in Rivett ACT went offline at 08:14 AEST impacting 15 services in the area. Field technician has been engaged to investigate further. ETA 11:30 AEST
Technician has fixed the fault. Services are online as of 11:14 AEST.
Technician has fixed the fault. Services are online as of 11:14 AEST.
A VDSL2 site in MACGREGOR ACT went offline at 09:39 AEST impacting 18 services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 10:34 AEST.
TPG technician has fixed the fault. Services are online as of 10:34 AEST.
A VDSL2 site in Wanniassa ACT went offline at 09:15 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:30 AEST