Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Energy provider restored the power to site. Services have restored as of 19:46 AEST.
A VDSL2 site in Aranda and Macquarie ACT went offline at 18:43 AEST impacting 252 services in the area due to a power interruption onsite. ETR: 00:42 AEST 20/07/2026.
Our Field Technician has fixed the Fault. Services are online as of 09:19 AEST.
A VDSL2 site in Fyshwick ACT went offline at 18:21 AEST impacting total of 5 services in the area. Technician has been engaged to investigate further. ETA 09:00 AEST
Energy Provider restored power to site. Services have restored as of 15:07 AEST.
A VDSL2 site in Duffy, Rivett, Weston ACT went offline at 12:41 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:33 AEST.
Energy provider restored the power to site. Services have restored as of 09:29 AEST.
A VDSL2 site in Hughes ACT went offline at 08:28 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Field technician has fixed the fault. Services are online as of 10:26 AEST.
A VDSL2 site in Holder ACT went offline at 17:49 AEST impacting 20 services in the area. Field technician will be engage tomorrow during business hours
Energy provider restored the power to site. Services have restored as of 11:20 AEST.
A VDSL2 site in Hackett ACT went offline at 08:47 AEST impacting 32 services in the area due to a power interruption onsite. ETR: 11:45 AEST.
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM
Outage Restoration 17/7/2026 5:00 PM
Affected Node(s):
AD1-AI-15-02
AD1-AI-16-00
AD1-AI-16-01
AD1-AI-16-02
AD1-AI-16-03
AD1-AI-16-04
AD1-AI-17-00
AD1-AI-17-01
AD1-AI-17-02
AD1-AI-17-03
Our filed technician had attended the site and fixed the fault. Services are online as of 20-07-2026 14:42:53 AEST.
Field Technician attended the site and found out that the site is on a private property. Field Technician is still coordinating and waiting for response from the owner for site access. No ETA yet.
A VDSL2 site in Kambah ACT went offline at 17:21 AEST impacting 26 services in the area. Technician has been engaged to investigate further. ETA 09:00 AEST 17/07/2026.
Energy Provider restored power to site. Services have restored as of 15:29 AEST.
A VDSL2 site in Giralang ACT went offline at 13:55 AEST impacting 171 services in the area due to a power interruption onsite. ETR: 17:55 AEST.
Technician has fixed the fault. Services are online as of 12:43 AEST.
A VDSL2 site in Hughes, ACT went offline at 11:05 AEST impacting 23 services in the area. Field technician has been engaged to attend and investigate further. Estimated time of arrival to site is 13:00 AEST.
Technician has fixed the fault. Services are online as of 10:55 AEST.
Technician has been engaged to investigate further. New ETA 10:30 AEST.
Vision Networks will be performing scheduled fibre cutover. 1 Grazier Lane, Belconnen will be impacted for up to 540 minutes within the maintenance window.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
The upstream supplier will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Affected Node(s):
AD1-AI-14-01
AD1-AI-14-02
AD1-AI-14-03
AD1-AI-14-06
AD1-AI-14-08
AD1-AI-14-09
AD1-AI-15-01
AD1-AI-13-08