Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Possible localize brownout which cause a brief outage has experienced at O'Connor from 11:48 AEST to 12:09 AEST. Services are now monitored online.
A VDSL2 site in O'Connor ACT went offline at 11:48 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 13:40 AEST
8:08pm AEST 22nd July 2026 - All services restored and IP Transit and Peering back to full strength.
5:00pm AEST 22nd July 2026 - Equipment replaced and begining upgrades and restoring configuration.
4:50pm AEST 21st July 2026 - Replacement equipment recieved at Data Centre.
10:51am AEST 21st July 2026 - Replacement equipment scheduled for shipping.
7:31am AEST 21st July 2026 - Working with Vendor support on diagnosis and alternative solutions.
5:04am AEST 21st July 2026 - Attempts to reboot or recover the equipment has been unsuccesful, we are in the process of working with remote hands at the Sydney DC to determine fault.
12:21am AEST 21st July 2026 - IP Transit and Peering core equipment not responding according to monitoring, access out of band management. GSL IP Transit, Megaport and IX NSW are affected. Vocus, EquinixIX and EdgeIX NSW are all functioning as expected for redundancy.
Energy Provider restored power to site. Services have restored as of 15:19 AEST.
A VDSL2 site in Aranda ACT went offline impacting total of 25 services in the area due to a power interruption onsite. ETR: 14:00 AEST.
Energy provider restored the power to site. Services have restored as of 19:46 AEST.
A VDSL2 site in Aranda and Macquarie ACT went offline at 18:43 AEST impacting 252 services in the area due to a power interruption onsite. ETR: 00:42 AEST 20/07/2026.
Our Field Technician has fixed the Fault. Services are online as of 09:19 AEST.
A VDSL2 site in Fyshwick ACT went offline at 18:21 AEST impacting total of 5 services in the area. Technician has been engaged to investigate further. ETA 09:00 AEST
Energy Provider restored power to site. Services have restored as of 15:07 AEST.
A VDSL2 site in Duffy, Rivett, Weston ACT went offline at 12:41 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:33 AEST.
Energy provider restored the power to site. Services have restored as of 09:29 AEST.
A VDSL2 site in Hughes ACT went offline at 08:28 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Field technician has fixed the fault. Services are online as of 10:26 AEST.
A VDSL2 site in Holder ACT went offline at 17:49 AEST impacting 20 services in the area. Field technician will be engage tomorrow during business hours
Energy provider restored the power to site. Services have restored as of 11:20 AEST.
A VDSL2 site in Hackett ACT went offline at 08:47 AEST impacting 32 services in the area due to a power interruption onsite. ETR: 11:45 AEST.
The upstream suppliers will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Outage Start Time 17/7/2026 8:00 AM
Outage Restoration 17/7/2026 5:00 PM
Affected Node(s):
AD1-AI-15-02
AD1-AI-16-00
AD1-AI-16-01
AD1-AI-16-02
AD1-AI-16-03
AD1-AI-16-04
AD1-AI-17-00
AD1-AI-17-01
AD1-AI-17-02
AD1-AI-17-03
Our filed technician had attended the site and fixed the fault. Services are online as of 20-07-2026 14:42:53 AEST.
Field Technician attended the site and found out that the site is on a private property. Field Technician is still coordinating and waiting for response from the owner for site access. No ETA yet.
A VDSL2 site in Kambah ACT went offline at 17:21 AEST impacting 26 services in the area. Technician has been engaged to investigate further. ETA 09:00 AEST 17/07/2026.
Energy Provider restored power to site. Services have restored as of 15:29 AEST.
A VDSL2 site in Giralang ACT went offline at 13:55 AEST impacting 171 services in the area due to a power interruption onsite. ETR: 17:55 AEST.
Technician has fixed the fault. Services are online as of 12:43 AEST.
A VDSL2 site in Hughes, ACT went offline at 11:05 AEST impacting 23 services in the area. Field technician has been engaged to attend and investigate further. Estimated time of arrival to site is 13:00 AEST.
Technician has fixed the fault. Services are online as of 10:55 AEST.
Technician has been engaged to investigate further. New ETA 10:30 AEST.
Vision Networks will be performing scheduled fibre cutover. 1 Grazier Lane, Belconnen will be impacted for up to 540 minutes within the maintenance window.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
The upstream supplier will be performing Scheduled Power Upgrade.
Below listed service(s) will be impacted for up to 540 minutes within the maintenance window. If your service does not restore after the aforementioned work, please contact support@infinite.net.au to investigate further.
We apologise for any inconvenience this may cause.
Affected Node(s):
AD1-AI-14-01
AD1-AI-14-02
AD1-AI-14-03
AD1-AI-14-06
AD1-AI-14-08
AD1-AI-14-09
AD1-AI-15-01
AD1-AI-13-08