Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-11-19 08:15:00
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Monash ACT went offline at 11:30 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:00 AEDT
Evoenergy has a planned electricity supply interruptions impacting some services.
Possible impacted services:
9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-06 9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-07 9/01/2026 08:15 - 12:45 FISHER AD1-LY-63-02 9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-06 9/01/2026 08:15 - 12:45 FISHER AD1-LY-62-07 9/01/2026 08:15 - 12:45 FISHER AD1-LY-63-02
9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-00 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-02 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-03 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-04 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-05 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-06 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-07 9/01/2026 08:15 - 11:45 KALEEN AD1-AI-38-08
Energy Provider restored power to site. Services have restored as of 15:48 AEDT.
Energy Provider restored power to site. Services have restored as of 15:48 AEDT.
A VDSL2 site in Ainslie ACT went offline at 08:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 11:13 AEDT.
TPG technician has fixed the fault. Services are online as of 11:13 AEDT.
A VDSL2 site in Curtin ACT went offline at 10:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:45 AEDT
VDSL site is now back online. Services are restored at 12:47:53 AM.
VDSL site is now back online. Services are restored at 12:47:53 AM.
VDSL site is now back online. Services are restored at 12:47:53 AM.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been engaged to invesitgate.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
Energy Provider restored power to site. Services have restored as of 13:02 AEDT.
A VDSL2 site in Aranda ACT went offline at 09:49 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Vision Network will be conducting a DSLAM cutover, essential for GFAST service improvement.
We apologise for any inconvenience this may cause.
Outage Start Time : 16/12/2025 8:00 AM Outage Restoration : 16/12/2025 2:00 PM Customer Impact : 2 Edinburg Ave, Canberra City Ports affected: AD1-AI-75-04
If your service does not restore after the mentioned time frame please contact us via email or phone.
Evoenergy has a planned electricity supply interruptions impacting some service at Farrer from 11:45 AM - 15:15 PM.
Possible impacted services:
AD1-LY-48-06 AD1-LY-48-07 AD1-LY-48-04 AD1-LY-48-03 AD1-LY-48-05 AD1-LY-49-05 AD1-LY-50-03 AD1-LY-50-07
An energy provider outage has impacted VDSL2 services in Waramanga, ACT. Estimated restoration time is currently 04:00 AEDT.
An energy provider outage has impacted VDSL2 services in Waramanga, ACT. Estimated restoration time is currently 04:00 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
A VDSL2 site in Kambah, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. Estimated time of arrival 15:00 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
TPG technician has fixed the fault. Services are online as of 14:05 AEDT.
TransNOC investigating
Energy Provider restored power to site. Services have restored as of 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 12:30 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEDT.