Infinite Networks Status

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Infinite Networks Status

This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.

5 Incidents
  • Vision Broadband

    Last updated 2025-06-20 21:03:21

    G.fast and VDSL2 services in the ACT

  • nbn Broadband

    Last updated 2025-02-12 11:33:30

    Operational

    nbn (National Broadband Network) tc2 and tc4 services

  • Mobile Broadband

    Last updated 2025-01-29 12:42:19

    Operational

    Mobile Broadband Services

  • IPN

    Last updated 2025-01-29 12:42:50

    Operational

    Infinite Private Networks using MPLS Private Networking and SDWAN

  • Fibre Ethernet

    Last updated 2025-01-29 12:43:12

    Operational

    Symetrical Fibre Ethernet Services

  • Cloud Phone Systems

    Last updated 2025-01-29 12:43:45

    Operational

    3CX cloud phone systems

  • SIP Trunks

    Last updated 2025-01-29 12:36:53

    Operational

    Inbound SIP Trunks

  • Phone

    Last updated 2025-01-29 12:45:45

    Operational

    Individual phone lines included with Broadband services

  • Co-location

    Last updated 2025-01-29 12:46:44

    Operational

    Co-located equipment in Canberra and Sydney

  • Email services

    Last updated 2025-01-29 12:47:36

    Operational

    Inbound and outbound mail servers for hosted email and @infinite.net.au

  • Virtual Private Servers

    Last updated 2025-03-06 18:22:18

    Operational

    Virtual Private Servers (VPS) hosted in Canberra and Sydney

  • Shared Hosting

    Last updated 2025-03-06 18:22:27

    Operational

    cPanel based shared hosting

  • Internet Transit

    Last updated 2025-01-29 12:36:53

    Operational

    Upstream transit providers

  • Peering

    Last updated 2025-03-06 18:21:56

    Operational

    Networks we peer with

  • Intercapital Connectivity

    Last updated 2025-03-06 18:22:08

    Operational

    Connectivity between our data centres

  • VPN

    Last updated 2025-01-29 12:36:53

    Operational

    Managed VPN services

1 Incident
  • Customer Portal

    Last updated 2025-03-05 19:42:48

    Operational
  • Support Phone line

    Last updated 2025-03-05 12:34:38

    Infinite Networks Phone support (1300 790 337 / 02 6137 1337)

Past Incidents

31 minutes ago —

A VDSL2 site in Hughes, ACT went offline at 09:59 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:30 AEST.

2 hours ago —

We have lost connectivity to VDSL2 network devices in Garan, ACT. Technician ETA: 10:00 AEST.

Vision Broadband
10 hours ago —

Vision Networks will be doing RCD testing for the following DSLAM nodes and Suburbs.

All nodes below will have an outage of approximately 30 minutes during the dates mentioned in the suburbs Below.

If you experience any challenges beyond 30 minutes please turn off your Vision Networks NTU and your Router and wait 15 minutes, if that does not work please call us for more information on 1300 790 337

Monday 14/07/2025 8am - 4pm: CAMPBELL: AD1-AI-49-03 AD1-AI-49-04

REID: AD1-AI-46-00 AD1-AI-46-02 AD1-AI-46-03 AD1-AI-46-04 AD1-AI-46-05 AD1-AI-46-06 AD1-AI-46-07 AD1-AI-46-06 AD1-AI-46-07 AD1-AI-90-00 AD2-AI-90-00 

BRADDON: AD1-AI-92-00 AD2-AI-92-00 AD3-AI-92-00 AD4-AI-92-00 AD5-AI-92-00 AD6-AI-92-00   

Tuesday 15/07/2025 8am - 4pm: BRADDON: AD1-AI-86-00 AD1-AI-87-00 AD1-AI-83-00 AD2-AI-83-00 AD1-AI-23-01 AD1-AI-23-02 AD1-AI-23-04 AD2-AI-23-04 AD1-AI-23-05 AD1-AI-24-00 AD1-AI-24-02 AD1-AI-24-03 AD1-AI-24-04 AD1-AI-24-05      

Thursday 17/07/2025 8am - 4pm: BRADDON: AD1-AI-01-04 AD1-AI-01-05 AD1-AI-01-06 AD1-AI-01-07 AD1-AI-01-08 AD1-AI-01-09

AINSLIE: AD1-AI-01-01 AD1-AI-03-00 AD1-AI-03-01 AD1-AI-03-03 AD1-AI-03-04 AD1-AI-03-05 AD1-AI-03-06

Fixed

19 hours ago —

A VDSL2 site in O'Connor, ACT went offline at 13:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:45 AEST.

21 hours ago —

A VDSL2 site in O'Connor, ACT went offline at 13:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:45 AEST.

Fixed

1 day ago —

A VDSL2 site in Higgins, ACT went offline at 16:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

1 day ago —

A VDSL2 site in Higgins, ACT went offline at 16:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.

Fixed

2 days ago —

A VDSL2 site in Downer ACT went offline at 9:48 AEST impacting some services in the area. TPG technician is onsite to investigate. No ETR.

2 days ago —

Tech is onsite and investigating. No ETR.

Fixed

1 day ago —

An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.

2 days ago —

An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.

Fixed

1 day ago —

An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 15:30 AEST.

2 days ago —

An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 15:30 AEST.

Fixed

2 days ago —

A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.

Investigating

2 days ago —

A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.

3 days ago —

A VDSL2 site in Hughes ACT went offline at 10:18 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:45 AEST

Fixed

2 days ago —

Energy Provider restored power to site. Services have restored since 13:37 AEST.

Investigating

2 days ago —

Energy Provider restored power to site. Services have restored since 13:37 AEST.

3 days ago —

A VDSL2 site in Deakin ACT went offline at 9:28 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST

Vision Broadband

Fixed

3 days ago —

FOPS has been engaged to investigate. No ETR at this time

Investigating

3 days ago —

FOPS has been engaged to investigate. No ETR at this time

3 days ago —

A VDSL2 site in Kambah, ACT has gone offline impacting some services in the area due to a suspected power interruption onsite. FOPS has been engaged to investigate. No ETR at this time.

5 days ago —

Some customers in the area of the Central Ballarat maybe disconnected from there HFC services. Networking equipment has been impacted by an energy provider outage ETR 17:30 AEST.

Investigating

Investigating

5 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Fixed

5 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Fixed

5 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Fixed

5 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 18:10 AEST.

Investigating

5 days ago —

Energy provider outage ETR revised to 17:30 AEST.

Investigating

5 days ago —

ETR revised again now to 17:30 AESTActive unplanned outage INC 150009927 Parts of KAMBAH

Outage start: Saturday, 05 July 2025, 8:30 am Expected restoration: Saturday, 05 July 2025, 5:30 pm

Investigating

5 days ago —

Energy provider outage ETR revised to 16:30 AEST.

6 days ago —

Some customers in the Kambah area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 14:30 AEST.

Fixed

6 days ago —

Energy provider outage resolved restoring networking equipment connectivity and services at 09:00 AEST.

Investigating

6 days ago —

Some customers in the Kambah and surrounding area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 11:00 AEST.

6 days ago —

Some customers in the Farrer, Garran, Isaacs, Kambah, Mawson, O'malley and Phillip suburbs of the ACT maybe disconnected from their VDSL2 and G.fast services.

Networking equipment has been impacted by the EVO energy outage ETR 11:00 AEST.

https://www.evoenergy.com.au/Outages