Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Fyshwick, Kingston, Griffith, Forrest, Garran, Barton, Yarralumla, and Deakin (ACT) Service Region on Tuesday the 3rd of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-01-06
AD1-KI-10-02
AD1-KI-10-06
AD1-KI-07-04
AD1-KI-10-04
AD1-KI-17-05
AD1-KI-22-06
AD1-KI-17-02
AD1-KI-17-03
AD1-KI-17-06
AD1-LY-16-08
AD1-KI-40-02
AD1-LY-01-02
AD1-LY-01-03
AD1-LY-04-07
AD1-LY-37-02
AD1-LY-37-03
AD1-LY-37-04
AD1-LY-37-05
AD1-LY-38-03
AD1-LY-05-02
AD1-LY-08-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Vision Network will be performing Network Maintenance in the Curtin, Weston, and Stirling (ACT) Service Region on Tuesday the 17th of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-10-05
AD1-LY-10-06
AD1-LY-10-08
AD1-LY-12-02
AD1-LY-09-04
AD1-LY-24-02
AD1-LY-24-03
AD1-LY-26-01
AD1-LY-26-06
AD1-LY-29-02
AD1-LY-27-03
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Energy Provider restored power to Ainsle ACT site. Services have restored.
A VDSL2 site in Ainsle ACT went offline at 14:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to Wanniassa ACT site. Services have restored
A VDSL2 site in WANNIASSA ACT went offline at 9:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEdT.
Energy Provider restored power to Farrer ACT site. Services have restored
A VDSL2 site in FARRER ACT went offline at 09:02 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to O'Connor ACT site. Services have restored
A VDSL2 site in O'CONNOR ACT went offline at 8:41 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Field technician has attended the VDSL2 site in Garran, ACT and fixed the fault. Services are online as of 20:25 AEDT.
A VDSL2 site in Garran ACT went offline at 15:53 AEDT impacting 18 services in the area. Technician has been engaged to investigate further. ETA 17:00 AEDT
Energy Provider restored power to Higgins ACT site. Services have restored.
A VDSL2 site in Higgins ACT went offline at 13:13 AEDT impacting 36 services in the area due to a power interruption onsite. ETR: 22:35 AEDT.
Connectivity to network equipment affecting VDSL2 services in Lyons, ACT has been restored. Services are back online.
Connectivity to network equipment has been lost affecting VDSL2 services in Lyons, ACT. Field technician has been dispatched to invesitgate.
Device at Belconnen ACT is back online without FOPS intervention.
A VDSL2 site in Belconnen ACT went offline impacting 45 services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA 10:00 AEDT.