Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-11-19 08:15:00
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
The supplier will be conducting a DPU(DSLAM) SW upgrades for essential ongoing support and operations.
Central Canberra region, some North region will be affected
Outage Start Time : 27/11/2025 1:30 AM Outage Restoration : 27/11/2025 5:00 AM
We apologise for any inconvenience this may cause. Please get in touch with us if your service is not restored after this time period.
A VDSL2 site in KINGSTON ACT went offline at 01:09 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Giralang, ACT. Estimated restoration time is currently 03:40 AEDT 27/11.
A VDSL2 site in Forrest ACT went offline at 17:37 AEDT impacting some services in the area due to a power interruption onsite. ETR: 00:36 AEDT 27/11/2025.
Tech has been dispatched. ETA: 17:06 AEDT.
Tech has been dispatched. ETA: 17:06 AEDT.
A VDSL2 site in Deakin ACT went offline at 13:51 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 15:30 AEDT
TPG technician has fixed the fault. Services are online as of 11:48 AEDT.
TPG technician has fixed the fault. Services are online as of 11:48 AEDT.
A VDSL2 site in OXLEY ACT went offline at 11:26 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. NO ETA at the moment
TPG technician has fixed the fault. Services are online as of 11:35 AEDT.
TPG technician has fixed the fault. Services are online as of 11:35 AEDT.
A VDSL2 site in Yarralumla ACT went offline at 08:15 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
Received a Email from FOPS that the DPU is not accepting new sync request and needs reboot . Tech on the way reboot the DPU
Received a Email from FOPS that the DPU is not accepting new sync request and needs reboot . Tech on the way reboot the DPU
A VDSL2 site in Kambah ACT went offline at 10:59 AEDT impacting some services in the area. TPG technician has been engaged to investigate further.
Energy Provider restored power to site. Services have restored as of 11:44 AEDT.
Energy Provider restored power to site. Services have restored as of 11:44 AEDT.
A VDSL2 site in Downer ACT went offline at 09:15 AEDT impacting some services in the area due to a power interruption onsite. ETR: 14:00 AEDT.
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area due to a confirm power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area due to a confirm power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 16:00 AEDT
A VDSL2 site in Holder ACT went offline at 08:08 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 8:10 AEDT
TPG technician has fixed the fault. Services are online as of 10:14 AEDT.
TPG technician has fixed the fault. Services are online as of 10:14 AEDT.
A VDSL2 site in Deakin ACT went offline at 08:19 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 9:53 AEDT
TransNOC investigating. No ETR.
An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 12:27 AEDT.
TPG technician has fixed the fault. Services are online as of 12:27 AEDT.
Tech has been dispatched. ETA: 12:30 AEDT.
A VDSL2 site in Macgregor ACT went offline at 10:56 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEDT
TPG technician has fixed the fault. Services are online as of 14:40 AEDT.
TPG technician has fixed the fault. Services are online as of 14:40 AEDT.
A VDSL2 site in Mawson ACT went offline at 12:20 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:20 AEDT
Energy Provider restored power to site. Services have restored as of 10:23 AEDT.
Energy Provider restored power to site. Services have restored as of 10:23 AEDT.
A VDSL2 site in Deakin ACT went offline at 10:00 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 10:43 AEDT.
Energy Provider restored power to site. Services have restored as of 10:43 AEDT.
A VDSL2 site in Red Hill ACT went offline at 10:00 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 14:04 AEDT.
Energy Provider restored power to site. Services have restored as of 14:04 AEDT.
A VDSL2 site in Waramanga ACT went offline at 09:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 13:30 AEDT.
Energy Provider restored power to site. Services have restored as of 11:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:00 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 8:24 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEDT.
A VDSL2 site in Canberra City ACT went offline at 10:45 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
A VDSL2 site in Canberra City ACT went offline at 10:45 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT