Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-11-19 08:15:00
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
A VDSL2 site in Chifley ACT will be offline at 04:00 AEDT 5/12 and will impact some services in the area. TPG technician has been engaged to investigate. ETA 04:00 AEDT 5/12
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC once again, We are seeing these issues that were affecting some customers websites that were hosted with Infinite has now been resolved.
We do sincerely apologise about this breif outage.
If your website are still having issues with your service, please contact our staff by phone at 1300 790 337 or email at support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Morning again, After Initial Investgation we believe these websites are only having issues on one Shared Hosting server, other servers seem to be working fine.
We are attempting some fixes internally to see if this rectifies the issues.
Updates will be posted here as we get them
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC, We are seeing issues affecting some customers websites hosted with Infinite
We are currently investigating and will have more shortly
We do sincerely apologise about this
One of the VDSL2 site remains offline even after the power outage was restored. Tech has been dispatched. ETA: 17:30 AEDT.
One of the VDSL2 site remains offline even after the power outage was restored. Tech has been dispatched. ETA: 17:30 AEDT.
A VDSL2 site in Weston ACT went offline at 08:19 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TransNOC investigating. No ETR.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 15:06 AEDT.
Energy Provider restored power to site. Services have restored as of 15:06 AEDT.
A VDSL2 site in Hughes ACT went offline at 08:11 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Vision will be conducting a DPU (DSLAM) SW upgrades for essential ongoing support and operations. We apologise for any inconvenience this may cause.
Outage Start Time : 3/12/2025 1:30 AM Outage Restoration : 3/12/2025 5:00 AM Customer Impact : Central Canberra region
If your service does not restore after the mentioned time frame. Please reach out to us via call or email.
A VDSL2 site in Higgins ACT went offline at 8:24 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Higgins ACT went offline at 8:24 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 17:06 AEDT.
Energy Provider restored power to site. Services have restored as of 17:06 AEDT.
A VDSL2 site in RedHill ACT went offline at 12:43 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18:41 AEDT.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. NO Estimated restoration time yet.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. NO Estimated restoration time yet.
Device is now monitored online. Services have restored as of 01:11 AEDT.
Device is now monitored online. Services have restored as of 01:11 AEDT.
Connectivity to network equipment has been lost. Customers in Yarralumla ACT may be disconnected from the Internet during this period. Our field technician will be engaged to investigate further. No ETR