Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-12-29 14:00:12
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has a planned electricity supply interruptions impacting some services.
8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-00 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-02 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-03 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-04 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-05 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-06 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-07 8/01/2026 08:30 - 15:30 HOLT AD1-LA-09-08
8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-00 8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-02 8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-03 8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-04 8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-05 8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-06 8/01/2026 08:15 - 11:45 WANNIASSA AD1-MO-22-07
8/01/2026 08:15 - 11:45 DUFFY AD1-LY-35-04 8/01/2026 08:15 - 11:45 DUFFY AD1-LY-35-05 8/01/2026 08:15 - 11:45 DUFFY AD1-LY-36-03 8/01/2026 08:15 - 11:45 DUFFY AD1-LY-36-04 8/01/2026 08:15 - 11:45 DUFFY AD1-LY-36-05
Energy Provider restored power to site. Services have restored as of 11:40 AEDT.
Energy Provider restored power to site. Services have restored as of 11:40 AEDT.
A VDSL2 site in HOLT ACT went offline at 9:33 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:35 AEDT.
Energy Provider restored power to site. Services have restored as of 11:35 AEDT.
A VDSL2 site in PEARCE ACT went offline at 8:53 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 11:38 AEDT.
Energy Provider restored power to site. Services have restored as of 11:38 AEDT.
VDSL2 sites in SCULLIN,LATHAM,HAWKER ACT went offline at 10:33 AEDT impacting some services in the area due to a power interruption onsite. ETR: 14:34 AEDT.
Energy Provider restored power to site. Services have restored as of 12:52 AEDT.
Energy Provider restored power to site. Services have restored as of 12:52 AEDT.
A VDSL2 site in Ainslie ACT went offline at 09:18 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 14:31 AEDT.
Tech has been dispatched. ETA: 10:036 AEDT.
TPG technician has fixed the fault. Services are online as of 14:31 AEDT.
Connectivity to network equipment has been lost affecting VDSL2 services in Pearce, ACT. TPG field technician will be dispatched to invesitgate.
ETR is 19:30 AEDT.
ETR is 19:30 AEDT.
An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 19:30 AEDT.
Energy Provider restored power to site. Services have restored as of 20:01 AEDT.
Energy Provider restored power to site. Services have restored as of 20:01 AEDT.
Some customers in Hawker, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider unplanned outage. ETR 21:39 AEST.
Services are now online as of 14:44 AEDT.
Services are now online as of 14:44 AEDT.
A VDSL2 site in Belconnen ACT went offline impacting some services in the area. TPG technician has been engaged to investigate further.
Ports went offline in a VDSL site in Kambah ACT impacting some services in the area. TPG technician has been engaged to investigate further.
Ports went offline in a VDSL site in Kambah ACT impacting some services in the area. TPG technician has been engaged to investigate further.