Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
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When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).
What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.
Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.
What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.
Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.
Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.
We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
A VDSL2 site in Rivett ACT went offline at 13:03 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 11:26 AEST.
Energy Provider restored power to site. Services have restored as of 11:26 AEST.
A VDSL2 site in Wanniassa ACT went offline at 08:46 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:04 AEST.
TPG technician has fixed the fault. Services are online as of 14:04 AEST.
Engaged to FOPS for further checking on site. ETA: 13:30 AEST
Engaged to FOPS for further checking on site. ETA: 13:30 AEST
A VDSL2 site in Macgregor ACT went offline at 11:46 AEST impacting total of 31 services in the area. Technician has been engaged to investigate further. ETA 13:30 AEST
Field technician has fixed the fault. Services are online as of 11:28 AEST.
Field technician has fixed the fault. Services are online as of 11:28 AEST.
Field technician has fixed the fault. Services are online as of 11:28 AEST.
A VDSL2 site in Hughes ACT went offline at 10:11 AEST impacting 19 services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
Energy Provider restored power to site. Services have restored as of 11:49 AEST.
Energy Provider restored power to site. Services have restored as of 11:49 AEST.
Energy Provider restored power to site. Services have restored as of 11:49 AEST.
A VDSL2 site in Stirling ACT went offline at 09:51 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 12:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:10 AEST.
Energy Provider restored power to site. Services have restored as of 13:10 AEST.
A VDSL2 site in Waramanga ACT went offline at 11:52 AEST impacting 23 services in the area due to a power interruption onsite. ETR: 14:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:58 AEST.
Energy Provider restored power to site. Services have restored as of 13:58 AEST.
Energy Provider restored power to site. Services have restored as of 13:58 AEST.
A VDSL2 site in Kambah ACT went offline at 09:17 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST. Serivce Affected 21 Customer
A VDSL2 site in Kambah ACT went offline at 09:17 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A 6 customer VDSL2 site in Giralang ACT went offline at 12:10 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
A 6 customer VDSL2 site in Giralang ACT went offline at 12:10 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
A VDSL2 site in Giralang ACT went offline at 12:10 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
TPG technician has fixed the fault. Services are online as of 10:38 AEST.
TPG technician has fixed the fault. Services are online as of 10:38 AEST.
TPG technician has fixed the fault. Services are online as of 10:38 AEST.
A VDSL2 site in Duffy ACT went offline has impacted 25 at 09:30 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:10 AEST
Energy Provider restored power to site. Services have restored as of 22:40 AEST.
Energy Provider restored power to site. Services have restored as of 22:40 AEST.
An energy provider outage has impacted 5 services in Fyshwick, ACT. Estimated restoration time is currently 21:14 AEST.
Energy Provider restored power to site. Services have restored as of 14:47 AEST.
Energy Provider restored power to site. Services have restored as of 14:47 AEST.
A VDSL2 site in Narrabundah ACT went offline impacting some services in the area. Tech has been engaged to investigate.
A VDSL2 site in Narrabundah ACT went offline impacting some services in the area. Tech has been engaged to investigate.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area. Tech has been engaged to investigate.
A VDSL2 site in Ainslie ACT went offline impacting some services in the area. Tech has been engaged to investigate.
Energy Provider restored power to site. Services have restored
Energy Provider restored power to site. Services have restored
A VDSL2 site in HACKETT ACT went offline impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 15:40 AEST.
ETR is 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 15:40 AEST.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. Estimated restoration time is currently 16:00 AEST.