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This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
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When: Saturday, April 11, 2026, starting at 4:30 AM AEST and finishing at 7:30 AM AEST (The maintenance window is up to 3 hours, but we aim to finish by 6:30 AM AEST).
What's Happening? On Saturday morning, our technical team is giving parts of our core network an important update. We're upgrading the software on key devices that help deliver your broadband internet.
Why? This upgrade addresses a vendor recommendation following an analysis of the logs from the unscheduled outage that occurred on April 6, 2026. We are taking this opportunity to proactively update all equipment currently running this software version.
What does this mean for you? While we perform this work (between 4:30 AM and 6:30 AM AEST), you may notice up to a 40-minute interruption to your internet service. Your service should reconnect automatically afterwards. If it does not, please try turning off your modem and/or router for 5 minutes before turning it back on.
Technical Details We are planning a firmware upgrade for the 100G line cards on the Cisco Core Broadband Aggregation & Border Routers that manage our national broadband services. The required software has already been downloaded. The upgrade will be implemented first on the routers handling Vision services. Once that stage is complete, the upgrade will proceed on the routers responsible for nbn™ services.
We appreciate your understanding as we make these improvements! We'll post updates on this site if anything doesn't go to plan.
Technician has fixed the fault. Services are online as of 11:130 AEST.
Technician has fixed the fault. Services are online as of 11:130 AEST.
A VDSL2 site in Kambah ACT went offline at 10:00 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:40 AEST
TPG technician has fixed the fault. Services are online as of 10:40 AEST.
Correction :A VDSL2 site in Wanniassa ACT went offline at 08:45 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:36 AEST
TPG technician has fixed the fault. Services are online as of 10:40 AEST.
A VDSL2 site in Wanniassa ACT went offline at 2:06 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:36 AEST
Energy Provider restored power to site. Services have restored as of 11:12 AEST.
Energy Provider restored power to site. Services have restored as of 11:12 AEST.
A VDSL2 site in Kingston ACT went offline at 08:45 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
An energy provider outage has impacted HFC services in BALLARAT EAST. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted HFC services in BAKERY HILL. Estimated restoration time is currently 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 13:40 AEST.
Energy Provider restored power to site. Services have restored as of 13:40 AEST.
An energy provider outage has impacted VDSL2 services in Macgregor, ACT. Estimated restoration time is currently 16:00 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has fixed the fault. Services are online as of 10:38 AEST.
Technician has been engaged to investigate further. ETA 11:30 AEST
A VDSL2 site in Kambah ACT went offline at 09:25 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 11:30 AEST
Services are online as of 10:10 AEST.
Services are online as of 10:10 AEST.
Energy Provider restored power to site. Services have restored as of 13:45 AEST.
Energy Provider restored power to site. Services have restored as of 13:45 AEST.
A VDSL2 site in Narrabundah ACT went offline at 08:50 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
VDSL site in Garran is now monitored up without field tech intervention. Services have restored as of 21:04 AEST.
VDSL site in Garran is now monitored up without field tech intervention. Services have restored as of 21:04 AEST.
A VDSL2 site in Garran ACT went offline at 19:55 AEST impacting some services in the area. Field technician will be engage to investigate during business hours.
Energy Provider restored power to site. Services have restored as of 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 15:30 AEST.
A VDSL2 site in KAMBAH ACT went offline at 14:08 AEST impacting some services in the area due to a power interruption onsite. ETR: 18:05 AEST.
There was an ongoing power outage in the area, as confirmed by the energy provider earlier. Their field tech have already fixed the fault and restored the power to site. Services have restored as of 04:20 AEST.
There was an ongoing power outage in the area, as confirmed by the energy provider earlier. Their field tech have already fixed the fault and restored the power to site. Services have restored as of 04:20 AEST.
A VDSL2 site in Kambah ACT went offline at 02:00 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:30 AEST
Energy Provider restored power to site. Services have restored as of 02:00 AEST.
Energy Provider restored power to site. Services have restored as of 02:00 AEST.
A VDSL2 site in KAMBAH ACT went offline at 00:57 AEST impacting some services in the area due to a power interruption onsite. ETR: 4:53 AEST.
Energy Provider restored power to site. Services have restored as of 19:39 AEST.
Energy Provider restored power to site. Services have restored as of 19:139 AEST.
Energy Provider restored power to site. Services have restored as of 19:39 AEST.
A VDSL2 site in Yarralumla ACT went offline at 18:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 22:08 AEST.
TPG technician has fixed the fault. Services are online as of 18:39 AEST.
TPG technician has fixed the fault. Services are online as of 18:39 AEST.
A VDSL2 site in Kambah ACT went offline at 17:32 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 19:00 AEST
Technician has fixed the fault. Services are online as of 15:31 AEST.
No outage as confirmed by Evo CSR. Has engaged to FOPS. ETA: 15:30 AEST.
Technician has fixed the fault. Services are online as of 15:31 AEST.
TransNOC investigating. No ETR.
TPG technician has fixed the fault. Services are online as of 19:14 AEST.
TPG technician has fixed the fault. Services are online as of 19:14 AEST.
A VDSL2 site in Downer, ACT went offline at 17:28 AEST impacting some services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 19:00 AEST.
Technician has fixed the fault. Services are online as of 13:30 AEST.
Technician has fixed the fault. Services are online as of 13:30 AEST.
Technician has been engaged to investigate further. ETA 13:30 AEST
A VDSL2 site in Holder ACT went offline at 12:37 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 13:30 AEST
Technician has fixed the fault. Services are online as of 12:10 AEST.
FOPS has been engaged. ETA: 11:40 AEST.
Technician has fixed the fault. Services are online as of 12:10 AEST.
A VDSL2 site in Holder ACT went offline at 10:16 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 11:40 AEST
Services are now fully restored. Our investigation into the logs confirms that the core equipment experienced an unexpected software freeze. Fortunately, the device's automated safety monitors detected the unresponsiveness and immediately initiated a forced restart to clear the fault. The remote reboot we performed alongside this automated process successfully cleared the error, and the equipment is now stable and operating normally.
To ensure we understand the root cause and prevent this from happening again, we have opened a high-priority support case directly with the vendor under our support arrangement for further diagnosis. We will continue to monitor the hardware closely and post further updates here as we know more.
The equipment has been rebooted the affected device and now services are beginning to come back online.
8:05am AEST: Our monitoring detected a loss of connectivity to a piece of core equipment terminating Vision services in the ACT. We are rebooting this remotely equipment remotely and monitoring the situation. Technicians have been dispatched to the Data Centre.
Tech has been dispatched. ETA is 15:05 AEST.
Tech has been dispatched. ETA is 15:05 AEST.
A VDSL2 site in Mawson, ACT went offline at 13:39 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 15:05 AEST.
Site went up without Field Technician intervention. Services have restored as of 11:13 AEST.
Site went up without Field Technician intervention. Services have restored as of 11:13 AEST.
A VDSL2 site in Hawker ACT went offline at 10:49 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 13:30 AEST
Field technician engaged the electrical contractor to investigate further. ETA: 12:30 AEST.
Field technician engaged the electrical contractor to investigate further. ETA: 12:30 AEST.
A VDSL2 site in Kambah ACT went offline at 10:17 AEST impacting some services in the area. Field technician will engage contractor to check on this.
A VDSL2 site in Macgregor ACT went offline at 10:14 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
A VDSL2 site in Macgregor ACT went offline at 10:14 AEST impacting some services in the area. Field technician has been engaged to investigate further. ETA 12:30 AEST
Field technician has fixed the fault. Services are online as of 18:28 AEDT.
Field technician has fixed the fault. Services are online as of 18:28 AEDT.
VDSL FOPS has been dispatched to investigate, ETA is 1 Hour.
VDSL FOPS has been engaged. ETA: 10:00 AEST.
VDSL FOPS has been engaged. ETA: 10:00 AEST.
A VDSL2 site in Kaleen ACT went offline at 19:21 AEDT impacting some services in the area. Field Technician will be engaged in BH.
Connectivity to network equipment has been lost affecting VDSL2 services in Fisher, ACT. Field technician has been dispatched to invesitgate.
Connectivity to network equipment has been lost affecting VDSL2 services in Fisher, ACT. Field technician has been dispatched to invesitgate.
A VDSL2 site in Braddon ACT went offline at 13:53 AEDT impacting some services in the area. Field technician has been engaged to investigate further. ETA 15:00 AEDT
A VDSL2 site in Braddon ACT went offline at 13:53 AEDT impacting some services in the area. Field technician has been engaged to investigate further. ETA 15:00 AEDT
Field technician has fixed the fault. Services are online as of 13:19 AEDT.
Field technician has fixed the fault. Services are online as of 13:19 AEDT.
A VDSL2 site in Kambah ACT went offline at 12:18 AEDT impacting some services in the area. Feld technician has been engaged to investigate further. ETA 13:40 AEDT
Connectivity to network equipment affecting VDSL2 services in Pearce, ACT has already been restored. Services are back online.
Connectivity to network equipment affecting VDSL2 services in Pearce, ACT has already been restored. Services are back online.
Connectivity to network equipment has been lost affecting VDSL2 services in Pearce, ACT. TPG field technician has been dispatched to invesitgate.
Contractor is on site fixing the fault. No ETR provided yet.
Contractor is on site fixing the fault. No ETR provided yet.
A VDSL2 site in Waramanga ACT went offline at 08:02 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:30 AEDT