Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-10-25 09:45:55
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
An energy provider outage has impacted VDSL2 services in Watson. Estimated restoration time is currently 00:47 AEDT.
An energy provider outage has impacted VDSL2 services in Watson. Estimated restoration time is currently 00:47 AEDT.
Energy provider outage has impacted VDLS2 services in NARRABUNDAH, Griffith and Kingston. Estimated restoration time is currently 18:10 AEDT.
Energy provider outage has impacted VDLS2 services in NARRABUNDAH, Griffith and Kingston. Estimated restoration time is currently 18:10 AEDT.
Device is online as confirmed from Grafana and MCP. Power outage restored
Device is online as confirmed from Grafana and MCP. Power outage restored
A VDSL2 site in Dickson ACT went offline at 09:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
Some customers in the Curtin area of the ACT maybe disconnected from there VDSL2 services. Field engineers are being engaged to investigate, ETR 15:00 AEDT.
Energy provider outage resolved restoring networking equipment connectivity and services at 08:40 AEDT.
21 VSD2 DSLAMs in the Fisher & Warramanga areas of the ACT have gone offline due to the energy provider outage, ETR 12:00
Energy provider outage resolved restoring networking equipment connectivity and services at 08:40 AEDT.
Some customers in the Fisher, Warramanga area of the ACT maybe disconnected from there VDSL2 services. Networking equipment has been impacted by an energy provider outage ETR 12:00 AEST.
Energy provide restored the power to site. Services have restored as of 03:36 AEDT.
Energy provide restored the power to site. Services have restored as of 03:36 AEDT.
A VDSL2 site in Wanniassa and Monash ACT went offline at 01:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 05:29 AEDT.
Due to possible failed hardware or firmware further investigation is required to restore services. This investigation will be performed in business hours of monday 10/11/2025. ETR 12:00 AEDT 10/11/2025.
Due to possible failed hardware or firmware further investigation is required to restore services. This investigation will be performed in business hours of monday 10/11/2025. ETR 12:00 AEDT 10/11/2025.
TPG technician has fixed the fault. Services are online as of 10:58 AEDT.
TPG technician has been engaged to investigate further. New ETA 10:00 AEDT
A VDSL2 site in Kaleen ACT went offline at 04:46 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT
Energy Provider restored power to site. Services have restored as of 11:12 AEDT.
Energy Provider restored power to site. Services have restored as of 11:12 AEDT.
Energy Provider's Outage. ETR: 13:00 AEDT.
Energy provider restored the power to site. Services are now online as of 13:45 AEDT.
Energy provider restored the power to site. Services are now online as of 13:45 AEDT.
A VDSL2 site in Macgregor ACT went offline at 12:10 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:10 AEDT.
Energy Provider restored power to site. Services have restored as of 11:10 AEDT.
A VDSL2 site in Higgins ACT went offline at 09:19 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:45 AEDT.
Service are now restored as of 01:23 AEDT will monitor this for 1hr . Self restored
Service are now restored as of 01:23 AEDT will monitor this for 1hr . Self restored
TransNOC investigating. No ETR.