Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Vision Network will be performing Network Maintenance in the Fyshwick, Kingston, Griffith, Forrest, Garran, Barton, Yarralumla, and Deakin (ACT) Service Region on Tuesday the 3rd of November.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-KI-01-06
AD1-KI-10-02
AD1-KI-10-06
AD1-KI-07-04
AD1-KI-10-04
AD1-KI-17-05
AD1-KI-22-06
AD1-KI-17-02
AD1-KI-17-03
AD1-KI-17-06
AD1-LY-16-08
AD1-KI-40-02
AD1-LY-01-02
AD1-LY-01-03
AD1-LY-04-07
AD1-LY-37-02
AD1-LY-37-03
AD1-LY-37-04
AD1-LY-37-05
AD1-LY-38-03
AD1-LY-05-02
AD1-LY-08-05
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs.
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.
Device at Belconnen ACT is back online without FOPS intervention.
A VDSL2 site in Belconnen ACT went offline impacting 45 services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA 10:00 AEDT.
Our Field Ops Technician has attended and fixed the fault. Services are online as of 17:16 AEDT.
A VDSL2 site in Weston ACT went offline at 15:23 AEDT impacting some services in the area. Ttechnician has been engaged to investigate further. No shared ETA yet.
Power back online. Services restored.
A VDSL2 site in Kambah ACT went offline at 15:02 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18:02 AEDT.
Energy Provider restored power to site. Services have restored as of 18:47 AEDT.
A VDSL2 site in AINSLIE, DICKSON, DOWNER, LYNEHAM, WATSON ACT went offline at 14:52 AEDT impacting some services in the area due to a power interruption onsite. ETR: 22:58 AEDT.
Field technician has attended the VDSL2 site at Curtin ACT and fixedt the fault. Services are online as of 13:22 AEDT.
A VDSL2 site in Curtin ACT went offline at 14:52 AEDT impacting some services in the area. Technician has been engaged to investigate further. No Shared ETA yet.
Device up, services restored.
A VDSL2 site in Chapman, ACT went offline at 03:00 AEDT impacting 17 services in the area due to a suspected power interruption onsite. Technician has been engaged to attend and investigate further. ETA is 10:00 AEDT.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Stirling ACT went offline at 15:42 AEDT impacting some services in the area due to a power interruption onsite. ETR: 20:36 AEDT.
Energy Provider restored power to site. Services have restored as of 17:16 AEDT.
A VDSL2 site in Watson ACT went offline at 11:22 AEDT impacting some services in the area due to a power interruption onsite. ETR: 21:59 AEDT.
Energy Provider restored power to site. Services have restored as of 13:52 AEDT.
A VDSL2 site in Campbell ACT went offline at 12:22 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Our engineering team done with the reboot. Services are online as of 12:21 AEDT.
A VDSL2 site in Kaleen may experience service disruption due to our Engineering Team will conduct a reboot remotely. We will advise once completed.
Energy Provider restored power to site. Services have restored as of 10:53 AEDT.
A VDSL2 site in Lyneham ACT went offline at 09:01 AEDT impacting 40 services in the area due to a power interruption onsite. ETR: 12:30 AEDT.
Energy Provider restored power to site. Services have restored.
A VDSL2 site in Holt ACT went offline at 12:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19:20 AEDT.
Energy Provider restored power to site. Services have restored as of 11:41 AEDT.
A VDSL2 site in Kambah ACT went offline at 9:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Our technician has fixed the fault. Services are online as of 09:07 AEDT.
A VDSL2 site in Mitchell ACT went offline at 21:44 AEDT impacting 4 services in the area. Field technician will be engaged tomorrow during business hours.
Power back online, services restored.
A VDSL2 site in O'Connor, ACT went offline at 13:52 AEDT impacting 32 services in the area due to energy provider outage. Next update will be 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Chapman, ACT went offline at 10:32 AEDT impacting 29 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Kambah, ACT went offline at 10:12 AEDT impacting 23 services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Rivett ACT went offline at 09:02 AEDT impacting 32 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Maintenance completed. Services restored.
A VDSL2 site in Chifley ACT went offline at 08:21 AEDT impacting 22 services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Vision Network will be performing Network Maintenance in the Kambah (ACT) Service Region on Wednesday the 21st of October.
If your Vision Circuit ID is on this list there will be some outages throughout the day:
AD1-LY-70-00
AD1-LY-70-02
AD1-LY-70-03
AD1-LY-70-04
AD1-LY-70-05
AD1-LY-70-06
AD1-LY-70-07
AD1-LY-70-09
AD1-LY-71-00
AD1-LY-72-00
AD1-MO-19-00
AD1-MO-19-02
AD1-MO-19-03
AD1-MO-19-04
AD1-MO-19-05
AD1-MO-19-06
AD1-MO-19-07
AD1-MO-19-08
AD1-MO-19-09
AD1-LY-71-02
AD1-LY-71-03
AD1-LY-71-04
AD1-LY-71-05
AD1-LY-71-06
AD1-LY-71-07
AD1-LY-72-02
AD1-LY-72-03
AD1-LY-72-04
AD1-LY-72-05
AD1-LY-72-06
AD1-LY-72-07
AD1-LY-72-08
AD1-LY-72-09
You can determine your Circuit ID by logging into https://portal.infinite.net.au/ and looking at your Service IDs
If your service does not recover from the outage please contact support@infinite.net.au in order for us to investigate further.