All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-11-19 08:15:00
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Kambah. Estimated restoration time is currently 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 12:27 AEDT.
TPG technician has fixed the fault. Services are online as of 12:27 AEDT.
Tech has been dispatched. ETA: 12:30 AEDT.
A VDSL2 site in Macgregor ACT went offline at 10:56 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEDT
TPG technician has fixed the fault. Services are online as of 14:40 AEDT.
TPG technician has fixed the fault. Services are online as of 14:40 AEDT.
A VDSL2 site in Mawson ACT went offline at 12:20 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 14:20 AEDT
Energy Provider restored power to site. Services have restored as of 10:23 AEDT.
Energy Provider restored power to site. Services have restored as of 10:23 AEDT.
A VDSL2 site in Deakin ACT went offline at 10:00 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 10:43 AEDT.
Energy Provider restored power to site. Services have restored as of 10:43 AEDT.
A VDSL2 site in Red Hill ACT went offline at 10:00 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:30 AEDT.
Energy Provider restored power to site. Services have restored as of 14:04 AEDT.
Energy Provider restored power to site. Services have restored as of 14:04 AEDT.
A VDSL2 site in Waramanga ACT went offline at 09:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 13:30 AEDT.
Energy Provider restored power to site. Services have restored as of 11:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:00 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 8:24 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEDT.
A VDSL2 site in Canberra City ACT went offline at 10:45 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
A VDSL2 site in Canberra City ACT went offline at 10:45 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:30 AEDT
Energy Provider restored power to site. Services have restored as of 18:31 AEDT.
Energy Provider restored power to site. Services have restored as of 18:31 AEDT.
A VDSL2 site in Giralang ACT went offline at 18:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 23:57 AEDT.
Tech has been dispatched. ETA: 12:00 AEDT.
Tech has been dispatched. ETA: 12:00 AEDT.
A VDSL2 site in Curtin ACT went offline at 10:09 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 12:00 AEDT
Energy Provider restored the power to site. Services have restored as of 14:09 AEDT.
Energy Provider restored the power to site. Services have restored as of 14:09 AEDT.
A VDSL2 site in Scullin ACT went offline at 09:02 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
TPG technician has fixed the fault. Services are online as of 14:08 AEDT.
TPG technician has fixed the fault. Services are online as of 14:08 AEDT.
A VDSL2 site in Kambah ACT went offline at 06:02 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA
A VDSL2 site in Scullin ACT went offline at 09:02 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
A VDSL2 site in Scullin ACT went offline at 09:02 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
A VDSL2 site in Yarralumla ACT went offline at 21:44 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETA at the moment
Evoenergy has a planned electricity supply interruptions impacting some services.
19.11.2025 7:30am to 16:00pm GIRALANG AD1-LA-02-02 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-00 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-02 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-03 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-04 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-05 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-06 20.11.2025 8:15am to 13:30pm YARRALUMLA AD1-LY-03-07
Manual Update from the Infinite Network Operations Center:
Good Evening from the Infinite NOC, We are seeing issues affecting most of our customers getting to certain websites.
This has been confirmed to caused due to an global outage of Cloudflare,
Infinite isn't directly affected by this, however any sites using Cloudflare will be offline on all ISP's
Customers can follow the Cloudflare Status Page for more info https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
We do sincerely apologise about this
Energy Provider restored power to site. Services have restored as of 12:19 AEDT.
Energy Provider restored power to site. Services have restored as of 12:19 AEDT.
VDSL2 sites in ACTON, CITY,TURNER ACT went offline at 11:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:21 AEDT.