Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-05-10 09:49:32
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2026-05-10 09:47:23
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Energy Provider restored power to site. Services have restored as of 21:11 AEST.
Energy Provider restored power to site. Services have restored as of 21:11 AEST.
A VDSL2 site in Kaleen ACT went offline at 08:50 AEST impacting 18 services in the area due to a power interruption onsite. ETR: 21:00 AEST.
A VDSL2 site in Wanniassa ACT went offline at 11:42 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 13:30 AEST
A VDSL2 site in Wanniassa ACT went offline at 11:42 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 13:30 AEST
Energy Provider restored power to site. Services have restored as of 13:07 AEST.
Energy Provider restored power to site. Services have restored as of 13:07 AEST.
A VDSL2 site in Forrest ACT went offline at 08:51 AEST impacting 12 services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Field Technician is on the way to site. ETA: 12:00 AEST.
Field Technician is on the way to site. ETA: 12:00 AEST.
A VDSL2 site in Kambah ACT went offline at 06:46 AEST impacting 26 services in the area. Will engage Field technician to investigate further during business hours.
We've spoken with Cloudflare this morning and they have re-routed traffic to avoid issues in addition to the changes we've made. They are aware of this and will notify us when resolved. Technical reason given is 'Canberra is not happy' which we concur.
We are seeing connection reset by peer connecting to anything proxying to the Cloudflare servers via the ACT CDN including increased latency to DNS servers. We have routed traffic to Sydney peering to improve performance. We are contacting Cloudflare directly for more information. Initially we shut down all of IX ACT and now this is restored to maintain contact with other peers, mainly AARNet.
Energy Provider restored power to site. Services have restored as of 14:42 AEST.
Energy Provider restored power to site. Services have restored as of 14:42 AEST.
An energy provider outage has impacted 15 services in Dickson, ACT. Estimated restoration time is currently 15:11 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
Energy Provider restored power to site. Services have restored as of 15:54 AEST.
A VDSL2 site in Holder and Mitchell ACT went offline at 15:03 AEST impacting some services in the area due to a power interruption onsite. Will update once ETR is available.
VDSL2 site in Holder ACT still offline even after the Field Technician attended the fault. For further investigation today. Technician's ETA is 11:06 AEST.
VDSL2 site in Holder ACT still offline even after the Field Technician attended the fault. For further investigation today. Technician's ETA is 11:06 AEST.
A VDSL2 site in Holder ACT went offline at 16:00 AEST impacting some services in the area. Technician has been engaged to investigate further. ETA 18:25 AEST
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
An energy provider outage has impacted 25 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEST.