Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-04-29 14:13:01
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
A VDSL2 site in Kambah ACT went offline at 23:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. This will be check during Business hours
A VDSL2 site in MACGREGOR ACT went offline at 19:24 AEST impacting 27 services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Kaleen ACT went offline at 11:59 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 14:30 AEST
A VDSL2 site in Kaleen ACT went offline at 11:59 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 14:30 AEST
VDSL FOPS has been engaged. ETA: 14:00 AEST.
VDSL FOPS has been engaged. ETA: 14:00 AEST.
A VDSL2 site in Curtin ACT went offline at 11:25 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 14:00 AEST
VDSL FOPS has been engaged. ETA: 13:00 AEST.
VDSL FOPS has been engaged. ETA: 13:00 AEST.
A VDSL2 site in Wanniassa ACT went offline at 11:00 AEST impacting 25 services in the area. Field technician has been engaged to investigate further. ETA 13:00 AEST
Field technician has fixed the fault. Services are online as of 10:22 AEST
Field technician has fixed the fault. Services are online as of 10:22 AEST
A VDSL2 site in Kaleen ACT went offline at 09:30 AEST impacting 16 services in the area. Field technician has been engaged to investigate further. ETA 11:00 AEST
Field technician has fixed the fault. Services are online as of 09:51 AEST.
Field technician has fixed the fault. Services are online as of 09:51 AEST.
A VDSL2 site in Rivett ACT went offline at 08:14 AEST impacting 15 services in the area. Field technician has been engaged to investigate further. ETA 11:30 AEST
Technician has fixed the fault. Services are online as of 11:14 AEST.
Technician has fixed the fault. Services are online as of 11:14 AEST.
A VDSL2 site in MACGREGOR ACT went offline at 09:39 AEST impacting 18 services in the area. TPG technician has been engaged to investigate further. ETA 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 10:34 AEST.
TPG technician has fixed the fault. Services are online as of 10:34 AEST.
A VDSL2 site in Wanniassa ACT went offline at 09:15 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:30 AEST
Energy Provider restored power to site. Service still down after power restoration FOPS was engage and fixed the Fault service is now restored.
Energy Provider restored power to site. Service still down after power restoration FOPS was engage and fixed the Fault service is now restored.
TransNOC investigating. No ETR.
A VDSL2 site in Stirling ACT went offline impacting 6 services in the area. TPG technician enaged with ETR: 14:00 AEST.
A VDSL2 site in Stirling ACT went offline impacting 6 services in the area. TPG technician enaged with ETR: 14:00 AEST.
Energy provider's outage. ETR provided by EVO is 13:30 AEST.
Energy provider's outage. ETR provided by EVO is 13:30 AEST.
Energy Provider's Outage. No ETR posted yet.
Third party electrical contractor has been enageged to further investigate the issue affecting the VDSL2 services in Anslie. Updates will be provided as details /progress become available.
Third party electrical contractor has been enageged to further investigate the issue affecting the VDSL2 services in Anslie. Updates will be provided as details /progress become available.
Connectivity to network equipment has been lost affecting 9 services in Ainslie, ACT. Field technician has been dispatched to invesitgate, estimated time of arrival is 1 Hour.
Energy Provider restored power to site. Services have restored as of 14:54 AEST.
Energy Provider restored power to site. Services have restored as of 14:54 AEST.
A VDSL2 site in HOLT ACT went offline impacting 14 services in the area due to a power interruption onsite. ETR: 0430 AEDT.
Manual Update from the Infinite Network Operations Center
Good afternoon,
Due to an outage affecting our upstream carrier, the following services were disrupted:
This outage also impacted the Infinite Support Helpdesk phone system.
The NOC is pleased to say this outage should now be resolved and all services should now be up.
We will monitoring the network closely over the next 24 hours while the upstream carrier completes additional emergency remediation work
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
We apologise for the inconvenience and appreciate your patience.
Manual Update from the Infinite Network Operations Center
Good afternoon,
This is an update for the ongoing outage affecting our upstream carrier, the following services are still currently partially disrupted:
Voice Services seem to have been returned to normal, but we are getting in reports of outages with nbn services outside of the ACT.
Our team is actively working with the upstream carrier to restore services as quickly as possible.
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
We apologise for the inconvenience and appreciate your patience.
Manual Update from the Infinite Network Operations Center
Good afternoon,
Due to an ongoing outage affecting our upstream voice carrier, the following services are currently disrupted:
This outage is also impacting the Infinite Support Helpdesk phone system.
Our team is actively working with the upstream carrier to restore services as quickly as possible.
For support enquiries, please contact the Support Desk via email at support@infinite.net.au.
We apologise for the inconvenience and appreciate your patience.
Energy Provider restored power to site. Services have restored as of 15:59 AEST.
Energy Provider restored power to site. Services have restored as of 15:59 AEST.
A VDSL2 site in Forrest ACT went offline at 08:49 AEST impacting total of 6 services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Energy Provider restored power to site. Services have restored as of 19:40 AEST.
Energy Provider restored power to site. Services have restored as of 19:40 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
Energy Provider restored power to site. Services have restored as of 17:27 AEST.
A VDSL2 site in Wanniassa ACT went offline at 16:29 AEST impacting total of 7 services in the area due to a power interruption onsite. ETR: 19:04 AEST.