Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
** Update** 15/04/2018 0145hrs Restore is successful and beryllium.infinite.net.au server is now back online in new environment.
** Update** 15/04/2018 0135hrs Restore has completed and server is being booted to test if recovery is successful.
** Update** 14/04/2018 2312hrs The hardware is not recoverable as it is non responsive after a power cycle and reset. The restore of the most recent backup is already underway and will be operational with in the next hour on standby our hardware.
** Update** 14/04/2018 2258hrs It is confirmed the server that the beryllium cpanel instance was hosted on has failed and is no longer responding. We are attempting to remotely access the server using iLO to identify the issue. A restore from backup has been initiated in case hardware can not be powered back on.
** Original ** 14/04/2018 2250hrs We are seeing issues with our beryllium.infinite.net.au cpanel hosting server. We are investigating the issue but initial report suggests an issue with the hardware.
More information to come.