All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
** Update** 24/05/2018 0725hrs All servers and systems now operational
** Update** 24/05/2018 0625hrs Hydrogen and Helium now operational, delays due to network configuration required. ETA for Lithium 1 hour.
** Update** 24/05/2018 0403hrs ETA 1 hour for Hydrogen and Helium to be operational, Lithium approximately 3 hours. We apologise for the inconvenience and are working as fast as we can to restore services.
** Update** 24/05/2018 0157hrs Copying data across is in progress but is very slow due to corrupted disc array.
** Update** 23/05/2018 2328hrs Blade server has recovered and copying servers to a different host to restore services.
** Update** 23/05/2018 2210hrs It is confirmed the server that the cPanel servers are hosted on has failed and is no longer responding. We are attempting to connect to the blade server to see if it can be recovered.
** Original ** 23/05/2018 2123hrs We identified a hardware failure with one of our blade servers that was hosting the Helium, Hydrogen & Lithium cPanel servers. It appears the server is no responsive and can not be remotely accessed. The server requires to be inspected at the data centre, a tech has been sent in to investigate.