All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
We are making changes to our nbn services between 0000hrs AEST and 0230hrs AEST 25th June 2018 (Monday morning). A small outage of 5-15mins will occur on some tails. If you service does not return please email support@infinite.net.au for support after hours.
We are making changes to our nbn services between 0000hrs AEST and 0230hrs AEST 24th June 2018 (Sunday morning). A small outage of 5-15mins will occur on some tails. If you service does not return please email support@infinite.net.au for support after hours.
** Update** 18/06/2018 1715hrs This was related to an upstream carrier that delivers some of our nbn tails. This was identified by the upstream provider and has now been resolved. We are awaiting an incident report as the cause was undetermined.
A number of NBN connections are experiencing packet loss and speed issues. Engineers are liaising with our upstream providers to establish the root cause of this issue. More information will be provided as it comes to hand.
** Update** 16/06/2018 1745hrs Closing fault due to all services appear to be resolved.
** Update** 16/06/2018 1340hrs Services are now being restored and we are watching this fault, if you are continuing to have issues please contact our helpdesk at support@infinite.net.au for assistance.
** Update** 16/06/2018 1330hrs We have contacted the carrier for an update on this fault but this still being worked on, there is an ongoing issue with the line card they are trying to resolve. We will provide regular updates until this is resolved.
** Update** 16/06/2018 1145hrs This is currently with the Level 3 team and is being investigated, no ETR as yet but we are in contact with the carrier and obtaining regular updates. As soon as we have some further information we will update this incident.
** Update** 16/06/2018 0958hrs Some services are now restored but majority of services still offline, we are continuing to work with the carrier to restore these as soon as possible.
** Update** 16/06/2018 0945hrs This is due to an unplanned outage at the Civic Exchange this morning, all services should have been restored at 07:31 AEST but this has not occured. The carrier is continuing to investigate and reporting back their progress. There is no ETR currently for restoration but this is actively being worked on by the carrier.
** Update** 16/06/2018 0824hrs Appears to be ACT wide issue for affected tails, carrier faults have been recorded with the observation for services in Civic, Belconnen and Queanbeyan directly affected.
We are currently investigating an outage at our Canberra POP for a metro fibre Ethernet fault. This has been identified as an issue with the upstream carrier and we are awaiting a response and resolution. This only affects metro fibre connections related to a singe carrier and core connectivity and other carriers are still operational.