All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-04-18 18:54:38
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
2300hrs (AEDT): The drop outs have stopped occurring. We have not any explanation from nbn on why this occurred but it appeared all tails dropped at least once yesterday. This was not only just authentication but also sync for fttn/fttb/fttc users.
1640hrs (AEDT): We have lodged a fault regarding the drop outs but we have been advised that if one drop out occurred today and the service has returned this will not be looked into. We do have a handful of services that continue to have issues. Individual faults have been opened for these services. Please submit an email to support@infinite.net.au if your service continues to have issues.
1201hrs (AEDT): We have been observing a strange behaviour with our nbn services since 12pm today. We have seen a small number nbn services dropping out for approximately 10 minutes and coming back online. This appears to be related to the Queanbeyan POI (9QBN) but we have had reports from other POIs.
We have not been advised of any issues or outages but we are contacting them for a response as this is not a normal behaviour. If we find this is part of a wider issue we will update this incident.
Our Mawson head office has been evacuated due to possible fire. This may affect our support lines over the next few hours.
This is a scheduled reboot of our core equipment to improve uptime during business hours. The hardware vendor has issued a software bug for the issue and firmware will be released in the coming weeks. We have asked for early access if it becomes available.
The restarts are due to the data plane tries to program QoS policy when interfaces are dynamically created/deleted. These can happen when the data plane is busy and loaded although we are not seeing this behaviour.
We will schedule a planned upgrade of the firmware when it is released.