All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-05 11:26:15
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
0600-0800 hrs AEDT: As part of an upgrade to our new 100Gbit core network we are migrating some services from our old core switches to our new core switches. This will affect parts of our IP Transit, Private Networks and individual fibre services for short periods of time. Any service with a redundant circuit should fail over to the secondary connection and each service will be monitored to ensure traffic flow is restored.
It is expected that this will b 5-6 small outages no more than 10mins at a time. If there is any sustained outage for longer than 30mins or your service does not respond, please contact us on the after hours mobile.
2119hrs AEDT: Services are now restoring and everything coming back online. We are severely disappointed in our upstream carrier and will be getting a post incident report which we will update here and provide on request. Many other ISPs have been affected also and we will be persistent in finding out how this could have happened and for the length of time that it did.
2115hrs AEDT: We just had an update that the carriers level 3 engineers are still working with tech onsite.
2029hrs AEDT: Engineer is onsite and ETR 20-30mins.
1851hrs AEDT: The carrier has changed the cause and said that they suspect a faulty line card in one of their core routers. They have dispatched a technician to replace the card and awaiting an ETR from the engineer.
1750hrs AEDT: We have been advised this is related to a fibre cut in a major interconnect. Engineers are still investigating the cause and no ETR and this stage. Updates to follow.
1740hrs AEDT: This was escalated to management at the carrier and they have confirmed there is a major equipment failure. There is no ETR or further information but it has been confirmed. We will receive an update within the next 30mins and we will update it here.
1730hrs AEDT: We are still awaiting a response from the upstream carrier but we are actively chasing them.
1648hrs AEDT: We have identified we have lost physical connectivity to our upstream carrier as we have no optic light input. We are calling the carrier to report the issue and have the connectivity restored.
1640hrs AEDT: We currently have a major nbn outage in progress. We are investigating what the issue is to determine what the issue is. We will post further updates here. It appears most nbn services are affected.