All systems are operational.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-04-11 18:02:10
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
When: Saturday, April 12, 2025, starting at 6:00 AM AEST (lasting up to 2 hours, aiming to finish by 7:00 AM AEST).
What's Happening?
Early Saturday morning, our technical team is giving parts of our core network an important updates. We're upgrading the software on key devices that help deliver your broadband internet.
Why?
This upgrade helps us squash some known bugs and ensures all the parts of our network work better together. The goal is simple: a smoother, more reliable internet connection for you.
What does this mean for you?
While we perform this work (between 6:00 AM and 10:00 AM AEST), you might notice some brief interruptions to your internet service, like your connection dropping for a short time. We'll be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterwards but if it does not trying turning off your modem and/or router for over 5mins.
Technical details
A firmware upgrade is planned for the Cisco Core Broadband Aggregation Routers managing our Canberra broadband services. The required software has already been downloaded, the upgrade will be implemented first on the routers handling nbn services. Once that stage is complete, the upgrade will proceed on the routers responsible for Vision services. These firmware updates include improvements for compatibility of customer routers for DHCP.
We appreciate your understanding as we make these improvements! We'll post updates on this site if anything doesn't go to plan.
6:31 AM AEST The router terminating nbn services in the ACT has been successfully upgraded and services have reconnected.
7:03 AM AEST The router terminating Vision services in the ACT has been successfully upgraded and majoirty of services have reconnected.
A VDSL2 site in Kambah, ACT went offline at 18:19 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 20:00 AEDT.
Field technicians attended and resolved the fault, Services restored at 14:47 AEDT
Field technician is heading on site to investigate. ETA: 14:55 AEDT
A VDSL2 site in Kambah, ACT went offline at 09:58 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA: 12:30 AEDT
A VDSL2 site in Latham ACT went offline at 02:50 AEDT 25/03/25 impacting some services in the area. This has been escalated to our technicians to attend and investigate. ETR is approx. 09:00 AEDT.