Please be advised there is a major incident impacting that NBN services based in Geraldton WA. The cause of the disruption is currently being investigated by our supplier.
If you have any questions please feel free to contact us at Support@infinite.net.au 1300 790 337.
3:12 PM 12/04/2021: The upstream supplier is still investigating with their data transmission team.
3:33 PM 12/04/2021: Upstream supplier identified a power Outage on this location. No ETA available.
16:57 AEST 12/04/2021: Supplier network team escalated to upstream carrier.
17:09 AEST 12/04/2021: The upstream supplier advises loss of AC Mains in Perenjori Exchange - WA (Severe Weather). Power & Facility team still working on this issue. No ETA available.
18:08 AEST 12/04/2021: Outage is ongoing. No further updates from the upstream supplier.
18:40 AEST 12/04/2021: Traffic has began returning to the Geraldton POI. Services are beginning to come online.
19:10 AEST 12/04/2021: Alarms have cleared and traffic has returned the Geraldton POI. NBN services are coming back online. Supplier team/ engineers advise the outage has been resolved.
Outage Start Time: 12/04/2021 01:00 PM(AEST)
Outage End Time: 12/04/2021 7:10 PM
Affected Services: NBN Services
Outage: Unplanned Service Impacting
Impact: Major
Status: Resolved
