Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
No power outage from energy provider. Tech dispatched. ETA is 20:00 AEST.
No power outage from energy provider. Tech dispatched. ETA is 20:00 AEST.
Services are now back online at 10:09 PM. Engineering updated the newly replaced equipment on site.
Services are now back online at 10:09 PM. Engineering updated the newly replaced equipment on site.
A VDSL2 site in Garran ACT went offline at 13:14 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:41 AEST
A VDSL2 site in Garran ACT went offline at 13:14 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:41 AEST
Energy provider ETR: 17:00 AEST
Energy provider ETR: 17:00 AEST
Energy provider outage has impacted VDSL2 services in Weston Creek Area, ACT. Estimated restoration time is currently 17:00 AEST.
OTDR successfully completed with cable abnormality detected at 800m from the node, Fibre Operations Team evaluating results, no ETR, TransNOC
OTDR successfully completed with cable abnormality detected at 800m from the node, Fibre Operations Team evaluating results, no ETR, TransNOC
A VDSL2 site in Hughes, ACT went offline at 09:59 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 11:30 AEST.
Energy provider ETR 16:40 AEST
Energy provider ETR 16:40 AEST
We have lost connectivity to VDSL2 network devices in Garan, ACT. Technician ETA: 10:00 AEST.
Vision Networks will be doing RCD testing for the following DSLAM nodes and Suburbs.
All nodes below will have an outage of approximately 30 minutes during the dates mentioned in the suburbs Below.
If you experience any challenges beyond 30 minutes please turn off your Vision Networks NTU and your Router and wait 15 minutes, if that does not work please call us for more information on 1300 790 337
Monday 14/07/2025 8am - 4pm: CAMPBELL: AD1-AI-49-03 AD1-AI-49-04
REID: AD1-AI-46-00 AD1-AI-46-02 AD1-AI-46-03 AD1-AI-46-04 AD1-AI-46-05 AD1-AI-46-06 AD1-AI-46-07 AD1-AI-46-06 AD1-AI-46-07 AD1-AI-90-00 AD2-AI-90-00
BRADDON: AD1-AI-92-00 AD2-AI-92-00 AD3-AI-92-00 AD4-AI-92-00 AD5-AI-92-00 AD6-AI-92-00
Tuesday 15/07/2025 8am - 4pm: BRADDON: AD1-AI-86-00 AD1-AI-87-00 AD1-AI-83-00 AD2-AI-83-00 AD1-AI-23-01 AD1-AI-23-02 AD1-AI-23-04 AD2-AI-23-04 AD1-AI-23-05 AD1-AI-24-00 AD1-AI-24-02 AD1-AI-24-03 AD1-AI-24-04 AD1-AI-24-05
Thursday 17/07/2025 8am - 4pm: BRADDON: AD1-AI-01-04 AD1-AI-01-05 AD1-AI-01-06 AD1-AI-01-07 AD1-AI-01-08 AD1-AI-01-09
AINSLIE: AD1-AI-01-01 AD1-AI-03-00 AD1-AI-03-01 AD1-AI-03-03 AD1-AI-03-04 AD1-AI-03-05 AD1-AI-03-06
A VDSL2 site in O'Connor, ACT went offline at 13:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:45 AEST.
A VDSL2 site in O'Connor, ACT went offline at 13:15 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:45 AEST.
A VDSL2 site in Higgins, ACT went offline at 16:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Higgins, ACT went offline at 16:59 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Downer ACT went offline at 9:48 AEST impacting some services in the area. TPG technician is onsite to investigate. No ETR.
Tech is onsite and investigating. No ETR.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Kambah, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 15:30 AEST.
An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.
A VDSL2 site in Hughes ACT impacted by a power outage is restored. Services are back online since 13:31 AEST.
A VDSL2 site in Hughes ACT went offline at 10:18 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:45 AEST
Energy Provider restored power to site. Services have restored since 13:37 AEST.
Energy Provider restored power to site. Services have restored since 13:37 AEST.
A VDSL2 site in Deakin ACT went offline at 9:28 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST
FOPS has been engaged to investigate. No ETR at this time
FOPS has been engaged to investigate. No ETR at this time
A VDSL2 site in Kambah, ACT has gone offline impacting some services in the area due to a suspected power interruption onsite. FOPS has been engaged to investigate. No ETR at this time.