Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-02-12 11:33:30
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-01-29 12:42:19
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-03-06 18:21:56
Networks we peer with
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
ETR: 13:00 approx.
Hydrogen is currently experiencing availability issues. The root cause has been identified and is being addressed.
The fault has been traced to an issue in hardware which also provides services to Lithium and Helium. At this point no issues exist with these servers however a some periods of down time may occur.
Update 10:45am A hardware failure within part of our cluster has been confirmed as the cause. Rebooting of infrastructure has commenced, currently 3 cPanel servers are offline:
An ETR is still not known. More information will be provided as it comes to hand.
Update 11:40am Emergency hardware maintenance is still ongoing. The 3 effected servers are still offline. As yet no ETR is known.
Update 12:05pm Lithium is back online. Work is continuing to bring Hydrogen and Helium back. ETR 1 hour.
Update 12:25pm All servers are now running and accepting connections. Hydrogen is experiencing a large volume of traffic which may cause intermittent load issues over the next 30 minutes or so. Staff are monitoring the processes on this server closely to ensure the server stays operational.
Shared hosting server maintenance will be conducted early morning on Friday november 4th from 5am to approx 6am. Some downtime may be experienced during this time.
Delays with inbound mail have been reported by clients on cpanel01. Investigations are underway, with possible short periods of downtime for other services on the server as a result.
Update 3/11/16 1030: Services restored to normal. Please contact support if you have ongoing issues.