We are pleased to confirm that the issue involving the flashing red light on the Vision Networks Network Termination Unit (NTU), which was affecting internet stability and speed for some customers, has now been resolved.

The underlying cause was identified as a Firmware Update pushed by Vision Networks to NTU's Failing.

Customers should no longer experience erratic speeds or the red flashing light following a power cycle of the NTU.

If you are still noticing any issues, we recommend restarting your NTU. Should problems persist, please contact our support team for further assistance.

Thank you for your patience and understanding while we worked to resolve this matter.

We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.

Vision Networks has confirmed the issue is related to the firmware download process. At this stage, most services are not expected to be affected.

However, if you are experiencing a service disruption please contact us so we can investigate further.

We are working closely with Vision Networks to ensure a resolution is implemented.

Further updates will be provided as more information becomes available.

Thank you for your patience and understanding.

We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.

We have now received some additional reports from customers having complete loss of internet services.

Please note that while the service may appear fully operational for some customers, performance degradation and service loss has been observed in several cases.

We are working with Vision Networks to identify the root cause.

We will continue to provide updates as we learn more. Thank you for your patience and understanding.

We are continuing to investigate issues reported involving a flashing red light on the Vision Networks Network Termination Unit.

We have now received additional reports from customers experiencing erratic internet speeds, which appear to temporarily stabilise following a power cycle of the NTU, However, the flashing red light returns shortly afterward, often coinciding with the return of inconsistent speeds.

Please note that while the service may appear fully operational for some customers, performance degradation has been observed in several cases.

We are working with Vision Networks to identify the root cause.

We will continue to provide updates as we learn more. Thank you for your patience and understanding.

We are aware that some customers have reported seeing a flashing red light on their Vision Networks Network Termination Unit.

At this stage, internet services remain fully operational despite the visual indicator.

The issue has been reported to Vision Networks for further analysis, and we are actively working to determine the underlying cause.

We will continue to monitor the situation closely and will provide updates on this page as soon as we have more information or if the situation changes.