Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-04-11 10:23:16
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).
What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.
Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.
What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.
Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.
Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.
We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Due to third party planned optical fibre cable cut over in the ACT, due to scale of the works involved it is not possible to isolate the individual services affected. Services that are affected will experience degradation or loss of service during the specified window as works are performed.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the reset please contact our team to investigate further.
Reason for works :
Transport Canberra are rolling out the Light Rail Network which will deliver a modern transport system. Construction of the Light Rail Network is now underway, with work progressing on the 12 kilometre City to Gungahlin corridor.
The ACT Government has also endorsed a City to Woden corridor as the preferred next stage in the development of the network. As part of this ACT Government initiative, the new route will be travelling down Northbourne Avenue and as a result, a number of fibre cables which services run across will need to be relocated to facilitate the construction.
Our provider is working closely with the Canberra Metro construction team to ensure a smooth transition. It is possible that your service may be interrupted again at a later stage. This is unavoidable due to the complexities of the Fibre Network and Light Rail construction and notification will be provided if required.
More information with regards to the construction of the Light Rail can be found on Transport Canberra website https://www.transport.act.gov.au/light-rail-network
Please note these times are correct at the time of being emailed. Future outages may be rescheduled, however, we will inform you of any changes as we are made aware of them. Please do not hesitate to contact us regarding this.
We apologise for any inconvenience this may cause.
Work Start: 13/12/2017 07:00 PM
Work End: 14/12/2017 03:30 PM
Timezone: Sydney/NSW
Outage Duration: 510 mins
NBN services in Queanbeyan and surrounding areas suffered a disconnection at approx 7:05pm. The issue has been referred to upstream providers to rectify faults within their network.
Update: Services all came back online at approx 12:20am. We will be liaising with our upstream provider to establish the cause of this fault through the day.