Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
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Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).
What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.
Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.
What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.
Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.
Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.
We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
** Update** 18/06/2018 1715hrs This was related to an upstream carrier that delivers some of our nbn tails. This was identified by the upstream provider and has now been resolved. We are awaiting an incident report as the cause was undetermined.
A number of NBN connections are experiencing packet loss and speed issues. Engineers are liaising with our upstream providers to establish the root cause of this issue. More information will be provided as it comes to hand.
** Update** 16/06/2018 1745hrs Closing fault due to all services appear to be resolved.
** Update** 16/06/2018 1340hrs Services are now being restored and we are watching this fault, if you are continuing to have issues please contact our helpdesk at support@infinite.net.au for assistance.
** Update** 16/06/2018 1330hrs We have contacted the carrier for an update on this fault but this still being worked on, there is an ongoing issue with the line card they are trying to resolve. We will provide regular updates until this is resolved.
** Update** 16/06/2018 1145hrs This is currently with the Level 3 team and is being investigated, no ETR as yet but we are in contact with the carrier and obtaining regular updates. As soon as we have some further information we will update this incident.
** Update** 16/06/2018 0958hrs Some services are now restored but majority of services still offline, we are continuing to work with the carrier to restore these as soon as possible.
** Update** 16/06/2018 0945hrs This is due to an unplanned outage at the Civic Exchange this morning, all services should have been restored at 07:31 AEST but this has not occured. The carrier is continuing to investigate and reporting back their progress. There is no ETR currently for restoration but this is actively being worked on by the carrier.
** Update** 16/06/2018 0824hrs Appears to be ACT wide issue for affected tails, carrier faults have been recorded with the observation for services in Civic, Belconnen and Queanbeyan directly affected.
We are currently investigating an outage at our Canberra POP for a metro fibre Ethernet fault. This has been identified as an issue with the upstream carrier and we are awaiting a response and resolution. This only affects metro fibre connections related to a singe carrier and core connectivity and other carriers are still operational.