Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
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When: Wednesday, April 22, 2026, starting at 2:00 AM AEST (the maintenance window is up to 2 hours, though we are aiming to finish by 3:00 AM AEST).
What's Happening? Early Wednesday morning, our network team is replacing a faulty piece of core equipment related to the outage that occurred on April 6, 2026.
Why? We initially attempted to resolve the issue as part of our recent firmware upgrades. Because this fix did not fully resolve the underlying problem, we are proceeding with a complete hardware replacement under the vendor's recommendation. The goal is simple: ensure a more reliable internet connection for you.
What does this mean for you? While we perform this work (between 2:00 AM and 4:00 AM AEST), you will experience an interruption to your internet service, with your connection dropping for up to 45 minutes. We will be working hard to keep this disruption as minimal as possible. Your service should reconnect automatically afterward, but if it does not, please try turning off your modem and/or router for at least 5 minutes before turning it back on.
Technical Details The firmware upgrade we recently planned for our Cisco Core Broadband Aggregation Routers did not resolve the hardware fault on the specific router that our Vision Network connections route through. After exhaustive testing with the vendor, they have agreed to replace the unit.
Rather than creating multiple small outages by migrating traffic to our redundant router, we have made the decision to replace the faulty unit inline overnight. The new router has already been upgraded and pre-configured, so the physical swap simply involves unracking the old unit and racking the new one. As a longer-term improvement, we are also in the process of building an automated failover solution between our core routers to remove the need for manual failovers in the future.
We appreciate your understanding as we replace this equipment! We'll post updates on this site if anything doesn't go to plan.
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
*** 17:30 hrs AEDT *** Services have been stable for over 60mins, we will continue to monitor this for the next 24 hours.
*** 16:57 hrs AEDT *** Services have been stable for 30mins but are continued to be monitored.
*** 16:45 hrs AEDT *** Hardware reset has been completed on module and we are monitoring to see if this resolves the issue. Replacement part is being arranged if issue continues.
*** 16:15 hrs AEDT *** Technician is en route to the data centre with an estimated time of arrival of 1645hrs AEDT.
*** 15:30 hrs AEDT *** We have identified a potential faulty hardware module causing this issue but we are working with our vendor to confirm what the issue is. We are dispatching a technician to the data centre.
*** 14:51 hrs AEDT *** This problem has resolved itself but we are still investigating the root cause as no changes have been made.
*** 14:40 hrs AEDT *** A core piece of equipment is intermittently working and we are in the process of diagnosing this issue as soon as possible. More updates to come.
*** 14:15 hrs AEDT *** We have identified that there is an issue with core infrastructure in Sydney affecting a number of services terminating into this equipment. We are investigating what has caused this issue and we will be posting updates to this page as more information comes to hand.
Incident was confirmed to be isolated to carrier equipment, with a high likelihood of relation to last nights storms.
The issue has now been resolved and all service should be restored.
Due to a critical vendor patch released for the core network infrastructure in the state of NSW, some services may experience a disruption during the outage window advised.
In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link. If your service does not restore after the reset please contact our team to investigate further.
We apologise for any inconvenience this may cause.
Work Start: 27/01/2019 23:00 ADST
Work End: 28/01/2019 02:00 ADST
Outage Duration: 3x 15 mins
1030hrs (AEDT): Confirmed outage in Monash. Techs are replacing hardware – customer should all be online again within the next few hours. ETA 1330hrs (AEDT).