Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site also in Warramanga, ACT that went offline has now restored.
A VDSL2 site also in Warramanga, ACT that went offline has now restored.
Another VDSL2 site also in Warramanga, ACT went offline impacting some services in the area due to an Energy provider outage.
Current ETR is 23:59 AEST
Evo Energy ETR 23:59 AEST
Field engineers have restored services in the area as of 14:30 AEST.
Field engineers have restored services in the area as of 14:30 AEST.
Field engineers are being engaged to investigate, ETR 14:30 AEST.
Some customers in the Ainslie area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 14:30 AEST.
We have lost connectivity to VDSL2 network devices in Ainslie, ACT. ETR: 11:30 AEST.
We have lost connectivity to VDSL2 network devices in Ainslie, ACT. ETR: 11:30 AEST.
Tech has reset RCD Restoring DSLAM and services
FOPS has been dispatched to investigate. ETA 1 Hour.
A VDSL2 site in Kaleen, ACT went offline at 14:29 AEST impacting some services in the area. TPG technician has been engaged to attend and investigate further.
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
Energy provider maintenance has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
VDSL FOPS have found no fibre issues, and we have already swapped the Dslam. Escalated to engineers for higher level analysis. No ETR.
VDSL FOPS have found no fibre issues, and we have already swapped the Dslam. Escalated to engineers for higher level analysis. No ETR.
VDSL FOPS have found no fibre issues, and we have already swapped the Dslam. Escalated to engineers for higher level analysis. No ETR.
A VDSL2 site in Ainslie, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
ETR of 15:00 AEST.
ETR of 15:00 AEST.
Tech dispatched. ETA is 15:20 AEST.
A VDSL2 site in Kambah, ACT went offline at 13:25 AEST impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 15:20 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 19:10 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 19:10 AEST.
Energy provider unplanned outage. No ETR.
TX NOC investigating. No ETR
Energy provider outage resolved restoring networking equipment connectivity and services at 19:50 AEST.
Energy provider outage resolved restoring networking equipment connectivity and services at 19:50 AEST.
Energy provider outage. ETR: 20:05 AEST
A VDSL2 site in Campbell, ACT went offline at 16:38 AEST impacting some services in the area due to an unplanned energy provider outage. ETR: 20:05 AEST
An energy provider outage has impacted HFC services in Mount Pleasant, VIC. Estimated restoration time is currently 15:00 AEST.
An energy provider outage has impacted HFC services in Mount Pleasant, VIC. Estimated restoration time is currently 15:00 AEST.