Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Waramanga ACT went offline at 13:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:36 AEST
A VDSL2 site in Waramanga ACT went offline at 13:07 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:36 AEST
Energy Provider's Outage. ETR: 16:36 AEDT
Field engineers are being engaged to investigate, ETR 14:30 AEST
Field engineers are being engaged to investigate, ETR 14:30 AEST
Some customers in the Garran area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 14:30 AEST
Energy provider ETR 16:00 AEST.
Energy provider ETR 16:00 AEST.
Two VDSL2 sites in Weston, ACT went offline at 08:41 AEST impacting some services in the area due to energy provider maintenance. ETR is 16:00 AEST
Energy provider ETR 16:00 AEST.
Energy provider ETR 16:00 AEST.
A VDSL2 site in Kambah, ACT went offline at 08:06 AEST impacting some services in the area due to energy provider maintenance. ETR is 16:00 AEST
TPG technician has fixed the fault. Services are online as of 17:15 AEST.
TPG technician has fixed the fault. Services are online as of 17:15 AEST.
A VDSL2 site in Curtin ACT went offline impacting some services in the area. TPG technician has been engaged to investigate further. ETA 17:30 AEST.
A power outage impacting a VDSL2 site in Higgins, ACT has been restored. Services are back online.
A power outage impacting a VDSL2 site in Higgins, ACT has been restored. Services are back online.
A VDSL2 site in Higgins ACT went offline at 13:39 AEST impacting some services in the area due to a power interruption onsite. ETR: 17:08 AEST
ETR is 13:45 AEST.
ETR is 13:45 AEST.
An energy provider outage has impacted VDSL2 services in O'Connor, ACT. Estimated restoration time is currently 13:45 AEST.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEST.
Connectivity to network equipment has been lost. Some customers in Deakin may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETA/ETR.
Connectivity to network equipment has been lost. Some customers in Deakin may be disconnected from the Internet during this period. Our field technician will be engaged in the daytime to investigate further. No ETA/ETR.
Energy provider outage ETR 18:00 AEST
Energy provider outage ETR 18:00 AEST
On call Tech reset RCD restoring services
A VDSL2 site in Stirling, ACT that went offline impacting some services in the area has been resstored
A VDSL2 site in Stirling, ACT went offline impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Scullin, Latham, ACT went offline at 11:19 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:20 AEST.
A VDSL2 site in Scullin, Latham, ACT went offline at 11:19 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:20 AEST.
Some customers in Curtin, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider planned maintenance. ETR 14:00 AEST
Some customers in Curtin, ACT maybe disconnected from their internet services. A VDSL site in the area has been impacted by energy provider planned maintenance. ETR 14:00 AEST
A VDSL2 site in Curtin, ACT went offline at 09:49 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 14:20 AEST.
A VDSL2 site in Hackett, ACT went offline at 09:39 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Hackett, ACT went offline at 09:39 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Farrer, ACT went offline at 09:24 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
A VDSL2 site in Farrer, ACT went offline at 09:24 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 15:30 AEST.
Vision Networks will be conducting RCD testing on the following DSLAM nodes and suburbs.
All nodes listed below will experience an outage of approximately 30 minutes during the maintenance window.
If you experience any issues beyond 30 minutes, please power off your Vision Networks NTU and router, wait 15 minutes, and then power them back on. If issues persist, contact our support team on 1300 790 337 for further assistance.
Monday 21/07/2025 – 8:00 AM to 4:00 PM
Suburb: AINSLIE
Affected Nodes:
AD1-AI-04-00, AD1-AI-04-01, AD1-AI-04-02, AD1-AI-04-03, AD1-AI-04-04, AD1-AI-04-05, AD1-AI-04-06,
AD1-AI-05-01, AD1-AI-05-02, AD1-AI-05-03, AD1-AI-05-04, AD1-AI-05-05, AD1-AI-06-00
Tuesday 22/07/2025 – 8:00 AM to 4:00 PM
Suburb: AINSLIE
Affected Nodes:
AD1-AI-06-01, AD1-AI-06-02, AD1-AI-06-03, AD1-AI-06-04, AD1-AI-06-05, AD1-AI-06-06, AD1-AI-06-07,
AD1-AI-07-00, AD1-AI-07-01, AD1-AI-07-02
Wednesday 23/07/2025 – 8:00 AM to 4:00 PM
Suburb: AINSLIE
Affected Nodes:
AD1-AI-07-03, AD1-AI-07-04, AD1-AI-07-05, AD1-AI-07-06, AD1-AI-08-00, AD1-AI-08-01, AD1-AI-08-02,
AD1-AI-08-03, AD1-AI-08-04, AD1-AI-08-05, AD1-AI-08-06, AD1-AI-81-00, AD1-AI-09-00, AD2-AI-09-00
Thursday 24/07/2025 – 8:00 AM to 4:00 PM
Suburb: TURNER
Affected Nodes:
SN13 (no Adtran), AD1-AI-13-01, AD1-AI-13-02, AD1-AI-13-03, AD1-AI-13-05, AD1-AI-13-06, AD1-AI-13-08,
AD1-AI-14-01, AD1-AI-14-02, AD1-AI-14-03
A VDSL2 site in Chifley, ACT went offline at 08:45 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
A VDSL2 site in Chifley, ACT went offline at 08:45 AEST impacting some services in the area due to energy provider outage. Estimated restoration time is currently 16:00 AEST.
Networking equipment has been impacted by an energy provider outage ETR 09:40 AEST.
Networking equipment has been impacted by an energy provider outage ETR 09:40 AEST.
Some customers in the Giralang area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 09:40 AEST.