Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
A VDSL2 site in Greenway, ACT went offline. Engineers are investigating, no ETR.
A VDSL2 site in Greenway, ACT went offline. Engineers are investigating, no ETR.
A VDSL2 site in Dickson ACT went offline at 13:20 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR
A VDSL2 site in Dickson ACT went offline at 13:20 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 14:07 AEST.
A VDSL2 site in RIVETT ACT went offline at 12:34 AEST AEST impacting some services in the area due to a power interruption onsite. ETR: 17:00 AEST.
TPG technician has fixed the fault. Services are online as of 12:18 AEST.
TPG technician has fixed the fault. Services are online as of 12:18 AEST.
Energy Provider restored power to site. Services have restored as of 16:01 AEST.
Energy Provider restored power to site. Services have restored as of 16:01 AEST.
A VDSL2 site in SCULLIN ACT went offline at 09:24 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Kambah ACT went offline at 17:58 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR
A VDSL2 site in Kambah ACT went offline at 17:58 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR
Manual Update from the Infinite NOC:
Issue is now resolved, we are seeing Vision Tails in Latham coming back online correctly
If you still have issues please reboot your NTU and Modem, if this issue still persists please contact us at support@infinite.net.au
Manual Update from Infinite NOC:
Vision expect services to return to normal from 4:00 PM today.
We will post more updates as we get them
Energy Provider restored power to site. Services have restored as of 11:55 AEST.
Manual Update from Infinite NOC:
Vision has confirmed this fault is not resolved yet at this time.
We are still investigating this outage, EvoEnergy has restored power in the area however it seems some affected Supernodes are still offline at this time.
A VDSL2 site in Latham ACT went offline at 10:04:37 AM AEST impacting some services in the area due to a power interruption onsite. ETR is 13:00 AEST.
Energy Provider's Maintenance. ETR: 16:00 AEST.
Energy Provider's Maintenance. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 14:12 AEST.
Energy Provider restored power to site. Services have restored as of 14:12 AEST.
A VDSL2 site in WANNIASSA ACT went offline at 08:40 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:30 AEST.
Energy Provider restored power to site. Services have restored as of 14:11 AEST.
Energy Provider restored power to site. Services have restored as of 14:11 AEST.
A VDSL2 site in Kambah ACT went offline at 8:39 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEST.
Impacted VDSL2 network device in Wanniassa, ACT restored.
Impacted VDSL2 network device in Wanniassa, ACT restored.
We have lost connectivity to VDSL2 network devices in Wanniassa, ACT. Technician ETA: 10:30 AEST.
Brief Outage,Service is now online as of 15:30:27 AEST
Brief Outage,Service is now online as of 15:30:27 AEST
Energy Provider restored power to site. Services have restored as of 15:43 AEST.
Energy Provider restored power to site. Services have restored as of 15:43 AEST.
A VDSL2 site in SCULLIN ACT went offline at 10:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A planned cutover by Vision Networks is being performed on the 15th of September from 8:00 AM through to 4:00 PM on the 16th of September at site MO-60 in Greenway. Expected impact for most services should be less than 1 hour per service as ports/services are migrated.
If your service does not restore after the aforementioned cutover, please contact support@infinite.net.au to investigate further.
ETR 16:00 AEST
ETR 16:00 AEST
Energy provider has restored mains power to site at 19:33:08 AEST. Services are now back up.
Energy provider has restored mains power to site at 19:33:08 AEST. Services are now back up.
Two VDSL2 Sites in Fyshwick and Kingston have gone offline at 17:57 due to an energy provider outage. ETR 21:30 AEST
2 VDSL Sites in Deakin that had gone offline at 08:35 have now restored.
2 VDSL Sites in Deakin that had gone offline at 08:35 have now restored.
Mains power restored, DSLAMs and services restored
2 VDSL Sites in Deakin have gone offline at 08:35 due to an energy provider outage. ETR is 16:00 AEST
Energy Provider restored power to site. Services have restored as of 13:47 AEST
Energy Provider restored power to site. Services have restored as of 13:47 AEST
A VDSL2 site in FARRER ACT went offline at 10:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 15:00 AEST.
TPG technician has fixed the fault. Services are online as of 14:51 AEST.
TPG technician has fixed the fault. Services are online as of 14:51 AEST.
A VDSL2 site in Farrer ACT went offline at 13:42 AEST impacting some services in the area. TPG technician has been engaged to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 11:29 AEST.
Energy Provider restored power to site. Services have restored as of 11:29 AEST.
A VDSL2 site in Farrer ACT went offline at 09:22 AEST impacting some services in the area due to a power interruption onsite. ETR is 12:30 AEST.
TPG technician has fixed the fault. Services are online as of 9:22 AEST.
TPG technician has fixed the fault. Services are online as of 9:22 AEST.
A VDSL2 site in HOLT ACT went offline at 7:53 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 9:30 AEST