Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2025-06-20 21:03:21
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-01-29 12:42:50
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Tech has been dispatched. ETA: 11:30 AEST.
Tech has been dispatched. ETA: 11:30 AEST.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 10:55 AEST.
Energy Provider restored power to site. Services have restored as of 10:55 AEST.
A VDSL2 site in Chapman ACT went offline at 09:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:00 AEST.
Energy Provider restored power to site. Services are online as of 10:35 AEST.
Energy Provider restored power to site. Services are online as of 10:35 AEST.
A VDSL2 site in Yarralumla ACT went offline at 08:03 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 2:34 AEST.
A VDSL2 site in RED HILL ACT went offline at 08:55 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 12:23 AEST.
Energy Provider restored power to site. Services have restored as of 12:23 AEST.
A VDSL2 site in Narrabundah ACT went offline at 11:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 11:28 AEST.
Energy Provider restored power to site. Services have restored as of 11:28 AEST.
A VDSL2 site in Campbell ACT went offline at 08:00 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:00 AEST.
Field technician reset tripped breaker restoring services. Restored at 20/09/25 09:32:57.
Field technician reset tripped breaker restoring services. Restored at 20/09/25 09:32:57.
Field technician reset tripped breaker restoring services. Restored at 20/09/25 09:32:57.
Cleared in Mosaic at this timing:
Field technician is now on their way to investigate. ETA 10:00 AEST
A VDSL2 site in Wanniassa, ACT went offline at 02:15 AEST, impacting some services in the area. TPG technician has been engaged to attend and investigate further.
The energy provider outage impacting VDSL2 services in Holt and Latham, ACT has already been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Holt and Latham, ACT has already been restored. Services are back online.
An energy provider outage has impacted VDSL2 services in Holt and Latham, ACT. Estimated restoration time is currently 01:48 AEST 20/09.
TPG technician has fixed the fault. Services are online as of 14:11 AEST.
TPG technician has fixed the fault. Services are online as of 14:11 AEST.
Tech has found a fibre break in the Kaleen area. ETR: 15:00 AEST
A VDSL2 site in Kaleen ACT went offline at 09:13:55 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:10 AEST