Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Tech has been dispatched. ETA: 11:30 AEST.
Tech has been dispatched. ETA: 11:30 AEST.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 10:55 AEST.
Energy Provider restored power to site. Services have restored as of 10:55 AEST.
A VDSL2 site in Chapman ACT went offline at 09:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:00 AEST.
Energy Provider restored power to site. Services are online as of 10:35 AEST.
Energy Provider restored power to site. Services are online as of 10:35 AEST.
A VDSL2 site in Yarralumla ACT went offline at 08:03 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further.
A VDSL2 site in Downer, ACT went offline. TPG technician has been engaged to attend and investigate further.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 14:34 AEST.
Energy Provider restored power to site. Services have restored as of 2:34 AEST.
A VDSL2 site in RED HILL ACT went offline at 08:55 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 12:23 AEST.
Energy Provider restored power to site. Services have restored as of 12:23 AEST.
A VDSL2 site in Narrabundah ACT went offline at 11:04 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
Energy Provider restored power to site. Services have restored as of 11:28 AEST.
Energy Provider restored power to site. Services have restored as of 11:28 AEST.
A VDSL2 site in Campbell ACT went offline at 08:00 AEST impacting some services in the area due to a power interruption onsite. ETR: 13:00 AEST.
Field technician reset tripped breaker restoring services.
Restored at 20/09/25 09:32:57.
Field technician reset tripped breaker restoring services.
Restored at 20/09/25 09:32:57.
Field technician reset tripped breaker restoring services.
Restored at 20/09/25 09:32:57.
Cleared in Mosaic at this timing:
Field technician is now on their way to investigate. ETA 10:00 AEST
A VDSL2 site in Wanniassa, ACT went offline at 02:15 AEST, impacting some services in the area. TPG technician has been engaged to attend and investigate further.
The energy provider outage impacting VDSL2 services in Holt and Latham, ACT has already been restored. Services are back online.
The energy provider outage impacting VDSL2 services in Holt and Latham, ACT has already been restored. Services are back online.
An energy provider outage has impacted VDSL2 services in Holt and Latham, ACT. Estimated restoration time is currently 01:48 AEST 20/09.
TPG technician has fixed the fault. Services are online as of 14:11 AEST.
TPG technician has fixed the fault. Services are online as of 14:11 AEST.
Tech has found a fibre break in the Kaleen area. ETR: 15:00 AEST
A VDSL2 site in Kaleen ACT went offline at 09:13:55 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:10 AEST