Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
An energy provider outage has impacted VDSL2 services in Watson. Estimated restoration time is currently 00:47 AEDT.
An energy provider outage has impacted VDSL2 services in Watson. Estimated restoration time is currently 00:47 AEDT.
Energy provider outage has impacted VDLS2 services in NARRABUNDAH, Griffith and Kingston. Estimated restoration time is currently 18:10 AEDT.
Energy provider outage has impacted VDLS2 services in NARRABUNDAH, Griffith and Kingston. Estimated restoration time is currently 18:10 AEDT.
Device is online as confirmed from Grafana and MCP. Power outage restored
Device is online as confirmed from Grafana and MCP. Power outage restored
A VDSL2 site in Dickson ACT went offline at 09:20 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEST.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Dickson, ACT. Estimated restoration time is currently 16:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
FOPS engaged to investigate device offline, ETA 15:00 AEDT.
Some customers in the Curtin area of the ACT maybe disconnected from there VDSL2 services.
Field engineers are being engaged to investigate, ETR 15:00 AEDT.
Energy provider outage resolved restoring networking equipment connectivity and services at 08:40 AEDT.
Energy provider outage resolved restoring networking equipment connectivity and services at 08:40 AEDT.
21 VSD2 DSLAMs in the Fisher & Warramanga areas of the ACT have gone offline due to the energy provider outage, ETR 12:00
Some customers in the Fisher, Warramanga area of the ACT maybe disconnected from there VDSL2 services.
Networking equipment has been impacted by an energy provider outage ETR 12:00 AEST.
Energy provide restored the power to site. Services have restored as of 03:36 AEDT.
Energy provide restored the power to site. Services have restored as of 03:36 AEDT.
A VDSL2 site in Wanniassa and Monash ACT went offline at 01:31 AEDT impacting some services in the area due to a power interruption onsite. ETR: 05:29 AEDT.
Due to possible failed hardware or firmware further investigation is required to restore services. This investigation will be performed in business hours of monday 10/11/2025.
ETR 12:00 AEDT 10/11/2025.
Due to possible failed hardware or firmware further investigation is required to restore services. This investigation will be performed in business hours of monday 10/11/2025.
ETR 12:00 AEDT 10/11/2025.
TPG technician has fixed the fault. Services are online as of 10:58 AEDT.
TPG technician has been engaged to investigate further. New ETA 10:00 AEDT
A VDSL2 site in Kaleen ACT went offline at 04:46 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT
Energy Provider restored power to site. Services have restored as of 11:12 AEDT.
Energy Provider restored power to site. Services have restored as of 11:12 AEDT.
Energy Provider's Outage. ETR: 13:00 AEDT.
Energy provider restored the power to site. Services are now online as of 13:45 AEDT.
Energy provider restored the power to site. Services are now online as of 13:45 AEDT.
A VDSL2 site in Macgregor ACT went offline at 12:10 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:10 AEDT.
Energy Provider restored power to site. Services have restored as of 11:10 AEDT.
A VDSL2 site in Higgins ACT went offline at 09:19 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:45 AEDT.
Service are now restored as of 01:23 AEDT will monitor this for 1hr . Self restored
Service are now restored as of 01:23 AEDT will monitor this for 1hr . Self restored
TransNOC investigating. No ETR.