Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
TransNOC investigating. No ETR.
TransNOC investigating. No ETR.
Energy Provider restored power to site. Services have restored as of 15:06 AEDT.
Energy Provider restored power to site. Services have restored as of 15:06 AEDT.
A VDSL2 site in Hughes ACT went offline at 08:11 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Vision will be conducting a DPU (DSLAM) SW upgrades for essential ongoing support and operations. We apologise for any inconvenience this may cause.
Outage Start Time : 3/12/2025 1:30 AM
Outage Restoration : 3/12/2025 5:00 AM
Customer Impact : Central Canberra region
If your service does not restore after the mentioned time frame. Please reach out to us via call or email.
A VDSL2 site in Higgins ACT went offline at 8:24 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Higgins ACT went offline at 8:24 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 17:06 AEDT.
Energy Provider restored power to site. Services have restored as of 17:06 AEDT.
A VDSL2 site in RedHill ACT went offline at 12:43 AEDT impacting some services in the area due to a power interruption onsite. ETR: 18:41 AEDT.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. NO Estimated restoration time yet.
An energy provider outage has impacted VDSL2 services in Narrabundah, ACT. NO Estimated restoration time yet.
Device is now monitored online. Services have restored as of 01:11 AEDT.
Device is now monitored online. Services have restored as of 01:11 AEDT.
Connectivity to network equipment has been lost. Customers in Yarralumla ACT may be disconnected from the Internet during this period. Our field technician will be engaged to investigate further. No ETR
Energy Provider restored power to site. Services have restored as of 17:26 AEDT.
Energy Provider restored power to site. Services have restored as of 17:26 AEDT.
A VDSL2 site in Kambah, ACT went offline at 15:20 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 02:18 AEDT Friday 28th of November.
Energy Provider restored power to site. Services have restored as of 15:19 AEDT.
Energy Provider restored power to site. Services have restored as of 15:19 AEDT.
A VDSL2 site in Hackett, ACT went offline at 14:15 AEDT impacting some services in the area due to energy provider outage. Estimated restoration time is currently 00:14 AEDT Friday 28th of November.
Energy Provider restored power to site. Services have restored as of 15:32 AEDT.
Energy Provider restored power to site. Services have restored as of 15:32 AEDT.
A VDSL2 site in Weston ACT went offline at 08:13 AEDT impacting some services in the area due to a power interruption onsite. ETR: 17:00 AEDT.
The supplier will be conducting a DPU(DSLAM) SW upgrades for essential ongoing support and operations.
Central Canberra region, some North region will be affected
Outage Start Time : 27/11/2025 1:30 AM
Outage Restoration : 27/11/2025 5:00 AM
We apologise for any inconvenience this may cause. Please get in touch with us if your service is not restored after this time period.