Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-01-22 08:28:30
G.fast and VDSL2 services in the ACT
Last updated 2025-08-08 16:14:38
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2025-01-29 12:43:45
3CX cloud phone systems
Last updated 2025-01-29 12:36:53
Inbound SIP Trunks
Last updated 2025-01-29 12:45:45
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2025-01-29 12:36:53
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2025-03-05 12:34:38
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
New tech ETA is 20:00 AEDT.
New tech ETA is 20:00 AEDT.
A VDSL2 site in Wanniassa, ACT went offline at 12:25 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 14:30 AEDT.
A VDSL2 site in Dickson ACT went offline at 22:07 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19/01/2026 11:30 AEDT.
A VDSL2 site in Dickson ACT went offline at 22:07 AEDT impacting some services in the area due to a power interruption onsite. ETR: 19/01/2026 11:30 AEDT.
A VDSL2 site in Wanniassa, ACT went offline at 14:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 17:00 AEDT.
A VDSL2 site in Wanniassa, ACT went offline at 14:27 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 17:00 AEDT.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been dispatched to invesitgate.
Connectivity to network equipment has been lost affecting VDSL2 services in Dickson, ACT. TPG field technician has been dispatched to invesitgate.
A VDSL2 site in Holt, ACT went offline at 11:46 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEDT.
A VDSL2 site in Holt, ACT went offline at 11:46 AEDT impacting some services in the area due to a suspected power interruption onsite. TPG technician has been engaged to attend and investigate further. ETA is 13:30 AEDT.
An energy provider outage has impacted VDSL2 services in Turner, ACT. Estimated restoration time is currently 14:42 AEDT.
An energy provider outage has impacted VDSL2 services in Turner, ACT. Estimated restoration time is currently 14:42 AEDT.
Energy Provider restored power to site. Services have restored as of 22:09 AEDT.
Energy Provider restored power to site. Services have restored as of 22:09 AEDT.
A VDSL2 site in AINSLIE/DOWNER/WATSON/DICKSON ACT went offline at impacting multiple services in the area due to a power interruption onsite. ETR: 5:48 AEDT.
An energy provider outage has impacted VDSL2 services in Wanniassa, ACT. Estimated restoration time is currently 20:51 AEDT.
An energy provider outage has impacted VDSL2 services in Wanniassa, ACT. Estimated restoration time is currently 20:51 AEDT.
Maintenance completed. Services restored.
TPG technician has discovered fibre cable break causing loss of connectivity to network equipment affecting VDSL2 services in Scullin, ACT. The technician will arrange the fibre cable replacement. No estimated restoration time at this stage.
TPG technician has discovered fibre cable break causing loss of connectivity to network equipment affecting VDSL2 services in Scullin, ACT. The technician will arrange the fibre cable replacement. No estimated restoration time at this stage.
Manual Update from the Infinite Network Operations Center:
Good Morning Everyone, we can confirm there is still an ongoing outage in the Scullin area.
This is due to a Vehicle Related Fibre Cut affecting AD1-LA-34-03.
The Latest update we have from Vision is that the fibre runs between AD1-LA-34-03 and AD1-LA-34-04 has snapped and will require an entirely new fibre cable to be ran.
We have been given a rough ETA of Friday at this stage, but Vision expect services to be restored. well before Friday.
Manual Update from the Infinite Network Operations Center:
Good Afternoon Everyone, we can confirm there is still an ongoing outage in the Scullin area.
This is due to a Vehicle Related Fibre Cut affecting a few nodes in the area, we are waiting for Vision to confirm a ETA for this outage, once we have an update from them we will update this incident.
Connectivity to network equipment has been lost affecting VDSL2 services in Scullin, ACT. TPG field technician has been dispatched to invesitgate.
Tech has been dispatched. ETA: 19:30 AEDT.
Tech has been dispatched. ETA: 19:30 AEDT.
A VDSL2 site in Holt ACT went offline at 17:54 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 19:30 AEDT.
A VDSL2 site in Pearce ACT went offline at 09:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:17 AEDT.
A VDSL2 site in Pearce ACT went offline at 09:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:17 AEDT.
A VDSL2 site in Pearce ACT went offline at 09:17 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Red Hill, ACT. Estimated restoration time is currently 16:00 AEDT.
A VDSL2 site in Red Hill ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Red Hill ACT went offline at 08:21 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
VDSL2 site is now monitored online and services have restored as of 01:37 AEDT.
VDSL2 site is now monitored online and services have restored as of 01:37 AEDT.
A VDSL2 site in Rivett ACT went offline at 01:10 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT
Energy Provider restored power to site. Services have restored as of 14:08 AEDT.
Energy Provider restored power to site. Services have restored as of 14:08 AEDT.
A VDSL2 site in Dickson ACT went offline at 12:40 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:37 AEDT.
Energy Provider restored power to site. Services have restored as of 10:42 AEDT.
Energy Provider restored power to site. Services have restored as of 10:42 AEDT.
A VDSL2 site in Ainslie ACT went offline at 09:25 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 12:58 AEDT.
Energy Provider restored power to site. Services have restored as of 12:58 AEDT.
A VDSL2 site in Farrer ACT went offline at 08:44 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 21:22 AEDT.
Energy Provider restored power to site. Services have restored as of 21:22 AEDT.
A VDSL2 site in Mawson ACT went offline at 20:29 AEDT impacting some services in the area due to a power interruption onsite. ETR: 22:30 AEDT.
A VDSL2 site in Hawker ACT went offline at 10:28 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Hawker ACT went offline at 10:28 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 14:07 AEDT.
Energy Provider restored power to site. Services have restored as of 14:07 AEDT.
Energy Provider restored power to site. Services have restored as of 10:15 AEDT.
Energy Provider restored power to site. Services have restored as of 10:15 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 08:48 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
TPG technician has fixed the fault. Services are online as of 09:40 AEDT.
TPG technician has fixed the fault. Services are online as of 09:40 AEDT.
A VDSL2 site in Kambah ACT went offline at 08:18 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:00 AEDT