Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
G.fast and VDSL2 services in the ACT
Last updated 2026-05-05 11:30:26
nbn (National Broadband Network) tc2 and tc4 services
Last updated 2025-07-24 18:39:34
Mobile Broadband Services
Last updated 2025-10-21 07:24:13
Infinite Private Networks using MPLS Private Networking and SDWAN
Last updated 2025-01-29 12:43:12
Symetrical Fibre Ethernet Services
Last updated 2026-05-03 15:39:22
3CX cloud phone systems
Last updated 2026-05-03 15:39:22
Inbound SIP Trunks
Last updated 2026-05-03 15:39:23
Individual phone lines included with Broadband services
Last updated 2025-01-29 12:46:44
Co-located equipment in Canberra and Sydney
Last updated 2025-01-29 12:47:36
Inbound and outbound mail servers for hosted email and @infinite.net.au
Last updated 2025-03-06 18:22:18
Virtual Private Servers (VPS) hosted in Canberra and Sydney
Last updated 2025-03-06 18:22:27
cPanel based shared hosting
Last updated 2026-04-06 08:49:24
Upstream transit providers
Last updated 2025-08-08 16:14:41
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Last updated 2025-03-06 18:22:08
Connectivity between our data centres
Last updated 2025-01-29 12:36:53
Managed VPN services
Last updated 2025-03-05 19:42:48
Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Energy Provider restored power to site. Services have restored as of 02:29 AEST.
Energy Provider restored power to site. Services have restored as of 02:29 AEST.
Energy Provider restored power to site. Services have restored as of 02:29 AEST.
A VDSL2 site in Kaleen ACT went offline at 22:31 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
TPG technician has fixed the fault. Services are online as of 09:24 AEDT.
TPG technician has fixed the fault. Services are online as of 09:24 AEDT.
Tech has been dispatched. ETA: During Bh
A VDSL2 site in Kaleen ACT went offline at 23:08 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hour.
A VDSL2 site in Chifley ACT went offline at 08:41 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Chifley ACT went offline at 08:41 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Correction on the ETR : 14/03/2026, 12:00 am AEDT
Correction on the ETR : 14/03/2026, 12:00 am AEDT
A VDSL2 site in Fyshwick ACT went offline at 16:29 AEDT impacting some services in the area due to a power interruption onsite. ETR: 14/03/2026, 12:00 am AEST.
Energy Provider restored power to site. Services have restored as of 14:12 AEDT.
Energy Provider restored power to site. Services have restored as of 14:12 AEDT.
Energy Provider's Outage. ETR: 16:52 AEDT.
Energy Provider restored power to site. Services have restored as of 11:24 AEDT.
Energy Provider restored power to site. Services have restored as of 11:24 AEDT.
Energy Provider's Outage. ETR: 15:35 AEDT.
Energy Provider restored power to site. Services have restored as of 10:12 AEDT.
Energy Provider restored power to site. Services have restored as of 10:12 AEDT.
A VDSL2 site in PEARCE ACT went offline at 08:12 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:30 AEDT.
An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 16:00 AEDT.
An energy provider outage has impacted VDSL2 services in Torrens, ACT. Estimated restoration time is currently 16:00 AEDT.
Tech has been dispatched. ETA: 10:30 AEDT.
Tech has been dispatched. ETA: 10:30 AEDT.
A VDSL2 site in Watson ACT went offline impacting some services in the area. TPG technician engaged to check on site.
Energy Provider restored power to site. Services have restored as of 13:40 AEDT.
Energy Provider restored power to site. Services have restored as of 13:40 AEDT.
A VDSL2 site in YARRALUMLA ACT went offline, impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 12:10 AEDT.
Energy Provider restored power to site. Services have restored as of 12:10 AEDT.
A VDSL2 site in Kaleen ACT went offline at 09:54 AEDT impacting some services in the area due to a power interruption onsite. ETR: 12:45 AEDT.
Energy Provider restored power to site. Services have restored as of 11:50 AEDT.
Energy Provider restored power to site. Services have restored as of 11:50 AEDT.
A VDSL2 site in Downer ACT went offline at 08:50 AEDT impacting some services in the area due to a power interruption onsite. ETR: 11:45 AEDT.
Unplanned power outage, ETR is 06:06 AEDT.
Unplanned power outage, ETR is 06:06 AEDT.
An energy provider outage has impacted VDSL2 services in Giralang, ACT. Estimated restoration time is currently 06:06 AEDT.