Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
Last updated 2026-04-15 08:25:31
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Last updated 2026-05-03 15:39:19
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Evoenergy has notified us of a planned electricity supply interruption in the Wanniassa area on 5 May 2026. This work is being carried out by Evoenergy and is outside of our control. During this window, Vision Network G.fast services in the affected area may be interrupted. The outage is expected to last up to seven hours, with restoration anticipated by 3:30 PM AEST. Affected Area: Wanniassa, ACT
What to Expect Your internet service may be unavailable between 8:30 AM and 3:30 PM AEST on 5 May 2026. In most cases, services will restore automatically once power is reinstated to the network equipment. If your service has not restored by 3:30 PM AEST, please contact our helpdesk so we can investigate further.
Possible impacted services:
AD1-MO-25-04, AD1-MO-25-03, AD1-MO-25-02, AD1-MO-24-06, AD1-MO-23-06
Evoenergy has a planned electricity supply interruptions impacting some services. If your service does not restore after the aforementioned electricity supply interruption, please contact support@infinite.net.au to investigate further. We apologise for any inconvenience this may cause.
Possible impacted services:
AD1-LA-28-03, AD1-LA-28-04
Prior action taken was reset RCD but couple of minutes device went offline again. FOPS will re-check and new ETA is 14:00 AEDT.
Prior action taken was reset RCD but couple of minutes device went offline again. FOPS will re-check and new ETA is 14:00 AEDT.
TPG technician has been engaged to investigate further. ETA 14:00 AEDT
A VDSL2 site in Hackett ACT went offline, impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEDT
Energy provider restored the power to site. Services have restored as of 12:57 AEDT.
Energy provider restored the power to site. Services have restored as of 12:57 AEDT.
A VDSL2 site in Stirling ACT went offline at 9:54 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 10:09 AEDT.
Energy Provider restored power to site. Services have restored as of 10:09 AEDT.
Energy Provider restored power to site. Services have restored as of 10:09 AEDT.
A VDSL2 site in Campbell ACT went offline at 03:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA is during BH
Energy Provider restored power to site. Services have restored as of 11:04 AEDT.
Energy Provider restored power to site. Services have restored as of 11:04 AEDT.
A VDSL2 site in Pearce ACT went offline at 00:40 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA is during BH
A VDSL2 site in Watson ACT went offline at 8:05 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
A VDSL2 site in Watson ACT went offline at 8:05 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
TransNOC investigating. No ETR.
TPG technician has fixed the fault. Services are online as of 12:29 AEDT.
TPG technician has fixed the fault. Services are online as of 12:29 AEDT.
Connectivity to network equipment has been lost affecting VDSL2 services in O'Connor, ACT. TPG field technician has been dispatched to invesitgate.
A VDSL2 site in Watson ACT went offline at 17:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
A VDSL2 site in Watson ACT went offline at 17:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
TPG Technician has fixed the fault. Services have restored as of 13:07 AEDT.
TPG Technician has fixed the fault. Services have restored as of 13:07 AEDT.
TPG Technician has fixed the fault. Services have restored as of 13:07 AEDT.
A VDSL2 site in Moore ACT went offline at 11:48 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided
TPG technician has fixed the fault. Services are online as of 11:39 AEDT.
A VDSL2 site in Latham ACT went offline at 10:18 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA at the moment
Energy Provider's Outage. ETR: 11:00 pm AEDT.
Energy Provider's Outage. ETR: 11:00 pm AEDT.
Energy Provider restored power to site. Services have restored as of 13:08 AEDT.
Energy Provider restored power to site. Services have restored as of 13:08 AEDT.
A VDSL2 site in Dickson ACT went offline at 12:51 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETR: 16:00 AEDT.
The energy provider outage impacting VDSL2 services in O'Connor, ACT has been restored. Services are back online.
Energy Provider's Outage. ETR: 18:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:36 AEDT.
Energy Provider restored power to site. Services have restored as of 11:36 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 2:06 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:30 AEDT.
A VDSL2 site in Giralang ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 20/03/2026.
A VDSL2 site in Giralang ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 20/03/2026.
TPG technician has fixed the fault. Services are online as of 9:19 AEDT.
TPG technician has fixed the fault. Services are online as of 9:19 AEDT.
A VDSL2 site in Watson ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA:09:00 AEDT 20/03/2026.
A VDSL2 site in Fyshwick ACT went offline at 19:38 AEDT impacting some services in the area. Our field technician will be engaged in the daytime to investigate further. No ETR.
A VDSL2 site in Fyshwick ACT went offline at 19:38 AEDT impacting some services in the area. Our field technician will be engaged in the daytime to investigate further. No ETR.
Tech to attend during business hours. ETA to follow.
Tech to attend during business hours. ETA to follow.
A VDSL2 site in Aranda ACT went offline impacting some services in the area. TPG technician to attend during business hours.
A VDSL2 site in Kambah ACT went offline at 20:49 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT 19/3/2026
A VDSL2 site in Kambah ACT went offline at 20:49 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:00 AEDT 19/3/2026
TransNOC investigating. No ETR.
TPG technician has fixed the fault. Services are online as of 17:30 AEDT.
TPG technician has fixed the fault. Services are online as of 17:30 AEDT.
A VDSL2 site in LyonsACT went offline, impacting some services in the area. TPG technician has been engaged to investigate further. ETA 17:30 AEDT
TPG technician has fixed the fault. Services are online as of 10:20 AEDT.
TPG technician has fixed the fault. Services are online as of 10:20 AEDT.
TPG technician has fixed the fault. Services are online as of 10:20 AEDT.
A VDSL2 site in Pearce ACT went offline at 08:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 10:00 AEDT.
Evoenergy has a planned electricity supply interruptions impacting some services.
Outage Start Time 17/3/2026 8:15 AM Outage Restoration 17/3/2026 12:45 PM
17/03/2026 8:15 AM - 12:45 PM MONASH AD1-MO-10-02
17/03/2026 8:15 AM - 12:45 PM MONASH AD1-MO-08-05
17/03/2026 8:15 AM - 12:45 PM MONASH AD1-MO-08-06
17/03/2026 8:15 AM - 12:45 PM MONASH AD1-MO-10-03
17/03/2026 8:15 AM - 12:45 PM MONASH AD1-MO-10-00
17/03/2026 8:15 AM - 11:45 AM DUFFY AD1-LY-34-04
17/03/2026 8:15 AM - 11:45 AM DUFFY AD1-LY-34-05
17/03/2026 8:15 AM - 11:45 AM DUFFY AD1-LY-34-00
17/03/2026 8:15 AM - 11:45 AM DUFFY AD1-LY-34-02
17/03/2026 8:15 AM - 11:45 AM DUFFY AD1-LY-36-07
TPG technician has fixed the fault. Services are online as of 10:10 AEDT.
TPG technician has fixed the fault. Services are online as of 10:10 AEDT.
A VDSL2 site in Pearce ACT went offline at 07:59 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 09:30 AEDT.