Some systems are experiencing issues.
This page provides real-time information about any known outages or incidents affecting Infinite Networks services. As Canberra’s trusted business Internet Service Provider, Infinite Networks delivers Business and Personal Broadband through Vision and nbn, offers Fibre Ethernet solutions for businesses and enterprise, and provides private and managed networks along with application development services. Check here for the latest updates on our service status.
G.fast and VDSL2 services in the ACT
nbn (National Broadband Network) tc2 and tc4 services
Mobile Broadband Services
Infinite Private Networks using MPLS Private Networking and SDWAN
Symetrical Fibre Ethernet Services
3CX cloud phone systems
Inbound SIP Trunks
Individual phone lines included with Broadband services
Co-located equipment in Canberra and Sydney
Inbound and outbound mail servers for hosted email and @infinite.net.au
Virtual Private Servers (VPS) hosted in Canberra and Sydney
cPanel based shared hosting
Upstream transit providers
Peering Networks we peer with such as IX Australia, Megaport, Equinix IX and Edge IX.
Connectivity between our data centres
Managed VPN services
Infinite Networks Phone support (1300 790 337 / 02 6137 1337)
Due to scheduled network maintenance in the state of ACT, VDSL customers at the listed location(s) may experience a disruption during the maintenance window advised.
03:00 AEST 1st August 2026 - We are conducting upgrades to parts of our core network in NextDC C1 for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including nbn. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the TransACT data centre the next day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:00 AEST 2nd August 2026 - Continuing on from the previous at NextDC C1, we are conducting upgrades to parts of our core network in TransACT House (Data Centre) for regular patching for security and maintenance purposes. This includes inbound Fibre Ethernet services and core switching affecting most services in this data centre including Vision Network. There will be a series of reboots required to bring the equipment up to the latest recommended firmware.
2x 20mins for Fibre Ethernet and 2x 15mins between 3am and 5am for other services that rely on core switching at this Data Centre.
This will be monitored over the weekend and if successful similar upgrades will be conducted at the NextDC C1 data centre from the previous day. If any issues arise please contact the helpdesk at support@infinite.net.au.
03:15 AEST 2nd August 2026 - We will be conducting an upgrade of our Call Termination Server(s) for security and maintenance purposes. All voice services will be affected at some point as we reconfigure this service for better availability. This should be a simple cut over but we are publishing 3-4x 15min windows over a 2 hour window to ensure this upgrade proceeds.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Aranda may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
The upstream suppliers will be performing Scheduled Power Upgrade.
Services at Mitchell, Ainslie, Turner, and Lyneham will be impacted.
If your service does not restore after the aforementioned work, please contact support@infinite.net.au or call us.
Due to scheduled network maintenance in the state of ACT, VDSL customers at Ainslie may experience disruption during the maintenance window advised from 8:30 AM to 4:00 PM
Manual Update from the Infinite Network Operations Center:
Good Morning from the Infinite NOC, We were seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
This was confirmed to be caused by Vision and has been resolved in most cases.
Please reboot both your Router and NTU (Or modem in case of our VDSL2 Customers!) and wait 15 minutes
If you are still having issues with your service after 15 minutes please contact the Support Team either via email at: support@infinite.net.au or by phone on 1300 790 337
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We were seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
This was confirmed to be caused by Vision and should now be resolved
Please reboot both your Router and NTU (Or modem in case of our VDSL2 Customers!) and wait 15 minutes
If you are still having issues with your service after 15 minutes please contact the Support Team either via email at: support@infinite.net.au or by phone on 1300 790 337
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
At This Stage we suggest to NOT Reboot your Router or Vision NTU.
As Vision are dropping DHCP Packets before it reaches your router, this will cause your router not to reconnect to Infinite, customers who are online as long as there router does not renew the lease will remain connected
Vision's Networking Team is currently investigating this issue
If you believe you are affected by this outage please sent through a report to support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections.
This is confirmed to be caused by Vision dropping DHCP Packets on there Switch's before handing them over from our side to the customer side, we have seen this a few times over the last year.
We have esclated this over to Vision's Networking Team for urgent rectification.
So far an updated list of suburbs:
Turner
Curtin
Yarralumla
Stirling
Oxley
Griffith
Duffy
Latham
Wanniassa
Scullin
Giralang
Kingston
And list of affected notes so far:
AD1-AI-60-04-S01
AD1-LY-01-06-S01
AD1-LY-04-09-S01
AD1-LY-06-02-S01
AD1-LY-06-04-S01
AD1-LY-06-06-S01
AD1-LY-08-00-S01
AD1-LY-09-00-S01
AD1-LY-09-03-S01
AD1-LY-10-03-S01
AD1-LY-10-05-S01
AD1-LY-11-05-S01
AD1-LY-11-08-S01
AD1-LY-12-08-S01
AD1-LY-13-02-S01
AD1-LY-28-00-S01
AD1-LY-35-05-S01
AD1-MO-10-07-S01
AD1-MO-25-04-S01
AD1-KI-27-00-S01
AD1-KI-51-00-S01
AD1-LA-03-00-S01
AD1-LA-14-04-S01
AD1-LA-33-03-S01
If you believe you are affected by this outage please sent through a report to support@infinite.net.au
Manual Update from the Infinite Network Operations Center:
Good Afternoon from the Infinite NOC, We are seeing reports of customers having dropouts across the Vision Network on both VDSL and G.Fast connections, so far reports have come in from customers in the following suburbs:
OXLEY
GRIFFITH
CURTIN
STIRLING
LYONS
RIVETT
And various others
If you believe you are affected by this outage please sent through a report to support@infinite.net.au
This page will be updated as we find out more.
Energy Provider's Outage. ETR: 16:00 AEDT.
Energy Provider's Outage. ETR: 16:00 AEDT.
A VDSL2 site in Giralang ACT went offline at 12:38 AEDT impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
A VDSL2 site in Red Hill ACT went offline at 09:52 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
A VDSL2 site in Red Hill ACT went offline at 09:52 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA 11:00 AEDT
A VDSL2 site in Garran ACT went offline impacting some services in the area. TPG technician has been engaged. ETA: 10:20 AEDT.
A VDSL2 site in Garran ACT went offline impacting some services in the area. TPG technician has been engaged. ETA: 10:20 AEDT.
A VDSL2 site in Garran ACT went offline impacting some services in the area. TPG technician has been engaged. ETA to follow.
A VDSL2 site in WANNIASSA, ACT will be offline impacting some services in the area. The VDSL device will need a reboot in order to avoid further disruption to all services. Start time : 03:00 AEDT 25/03/2026
A VDSL2 site in WANNIASSA, ACT will be offline impacting some services in the area. The VDSL device will need a reboot in order to avoid further disruption to all services. Start time : 03:00 AEDT 25/03/2026
Energy Provider restored power to site. Services have restored as of 10:40 AEDT.
Energy Provider restored power to site. Services have restored as of 10:40 AEDT.
Energy Provider restored power to site. Services have restored as of 10:40 AEDT.
A VDSL2 site in Aranda ACT went offline, impacting some services in the area due to a power interruption onsite. ETR: 16:00 AEDT.
ETR: 16:00 AEDT.
Energy Provider restored power to site. Services have restored as of 13:40 AEDT.
Energy Provider restored power to site. Services have restored as of 13:40 AEDT.
A VDSL2 site in Kaleen ACT went offline, impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Prior action taken was reset RCD but couple of minutes device went offline again. FOPS will re-check and new ETA is 14:00 AEDT.
Prior action taken was reset RCD but couple of minutes device went offline again. FOPS will re-check and new ETA is 14:00 AEDT.
TPG technician has been engaged to investigate further. ETA 14:00 AEDT
A VDSL2 site in Hackett ACT went offline, impacting some services in the area. TPG technician has been engaged to investigate further. ETA 13:00 AEDT
Energy provider restored the power to site. Services have restored as of 12:57 AEDT.
Energy provider restored the power to site. Services have restored as of 12:57 AEDT.
A VDSL2 site in Stirling ACT went offline at 9:54 AEDT impacting some services in the area due to a power interruption onsite. ETR: 15:30 AEDT.
Energy Provider restored power to site. Services have restored as of 10:09 AEDT.
Energy Provider restored power to site. Services have restored as of 10:09 AEDT.
Energy Provider restored power to site. Services have restored as of 10:09 AEDT.
A VDSL2 site in Campbell ACT went offline at 03:35 AEST impacting some services in the area. TPG technician has been engaged to investigate further. ETA is during BH
Energy Provider restored power to site. Services have restored as of 11:04 AEDT.
Energy Provider restored power to site. Services have restored as of 11:04 AEDT.
A VDSL2 site in Pearce ACT went offline at 00:40 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA is during BH
A VDSL2 site in Watson ACT went offline at 8:05 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
A VDSL2 site in Watson ACT went offline at 8:05 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
TransNOC investigating. No ETR.
TPG technician has fixed the fault. Services are online as of 12:29 AEDT.
TPG technician has fixed the fault. Services are online as of 12:29 AEDT.
Connectivity to network equipment has been lost affecting VDSL2 services in O'Connor, ACT. TPG field technician has been dispatched to invesitgate.
A VDSL2 site in Watson ACT went offline at 17:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
A VDSL2 site in Watson ACT went offline at 17:24 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETA during business hours.
TPG Technician has fixed the fault. Services have restored as of 13:07 AEDT.
TPG Technician has fixed the fault. Services have restored as of 13:07 AEDT.
TPG Technician has fixed the fault. Services have restored as of 13:07 AEDT.
A VDSL2 site in Moore ACT went offline at 11:48 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA provided
TPG technician has fixed the fault. Services are online as of 11:39 AEDT.
A VDSL2 site in Latham ACT went offline at 10:18 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. No ETA at the moment
Energy Provider's Outage. ETR: 11:00 pm AEDT.
Energy Provider's Outage. ETR: 11:00 pm AEDT.
Energy Provider restored power to site. Services have restored as of 13:08 AEDT.
Energy Provider restored power to site. Services have restored as of 13:08 AEDT.
A VDSL2 site in Dickson ACT went offline at 12:51 AEDT impacting some services in the area. TPG technician has been engaged to investigate further. ETR: 16:00 AEDT.
The energy provider outage impacting VDSL2 services in O'Connor, ACT has been restored. Services are back online.
Energy Provider's Outage. ETR: 18:00 AEDT.
Energy Provider restored power to site. Services have restored as of 11:36 AEDT.
Energy Provider restored power to site. Services have restored as of 11:36 AEDT.
A VDSL2 site in Wanniassa ACT went offline at 2:06 AEST impacting some services in the area due to a power interruption onsite. ETR: 16:30 AEDT.
A VDSL2 site in Giralang ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 20/03/2026.
A VDSL2 site in Giralang ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA: 09:00 AEDT 20/03/2026.
TPG technician has fixed the fault. Services are online as of 9:19 AEDT.
TPG technician has fixed the fault. Services are online as of 9:19 AEDT.
A VDSL2 site in Watson ACT went offline impacting some services in the area due to a suspected power interruption onsite. Field technician will be engaged early morning to attend and investigate further. ETA:09:00 AEDT 20/03/2026.
A VDSL2 site in Fyshwick ACT went offline at 19:38 AEDT impacting some services in the area. Our field technician will be engaged in the daytime to investigate further. No ETR.
A VDSL2 site in Fyshwick ACT went offline at 19:38 AEDT impacting some services in the area. Our field technician will be engaged in the daytime to investigate further. No ETR.
Tech to attend during business hours. ETA to follow.
Tech to attend during business hours. ETA to follow.
A VDSL2 site in Aranda ACT went offline impacting some services in the area. TPG technician to attend during business hours.